Ratings based on 967 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Beautiful place!
We enjoyed every second
The staff was kind and helpful at all times
by A verified traveler
Posted 11 Nov 2024
Good
Comment from Hotel Management
15 Nov 2024 by La Gerencia HRE, Hotel Management
Estimada JanitzaGarcias por su preferencia y es un honor recibir esta maravillosa calificación a nuestros servicios e instalaciones. Esperemos nos brinde nuevamente la oportunidad de atenderle en sus próximas vacaciones.CordialmenteEl Equipo del HRE
by A verified traveler
Posted 19 Oct 2024
El hotel en general está muy bonito y vale mucho la pena su muelle.
solo hubo un problema con el agua caliente de la regadera que se solucionó parcialmente.
Comment from Hotel Management
20 Oct 2024 by La Gerencia HRE, Hotel Management
Estimado HectorA nombre del equipo del HRE le damos las gracias por su visita y recomendaciones. Nos da gusto que haya disfrutado de nuestras instalaciones y atención del personal. Gracias por su retroalimentación la cual tomamos muy en serio para continuar mejorando. Esperemos nos brinde nuevamente la oportunidad de atenderle en sus próximas vacaciones.CordialmenteEl Equipo del HRE
by A verified traveler
Posted 10 Oct 2024
Not worth the price
Comment from Hotel Management
14 Oct 2024 by La Gerencia HRE, Hotel Management
Estimada Sandra JannetteEl equipo del HRE le da las gracias por su visita y compartir sus comentarios con los lectores. Lamentamos mucho que algunos factores no hayan logrado satisfacer sus expectativas. La atención, calidad e instalaciones es lo que distingue a HRE en el destino. Esperemos nos brinde nuevamente la oportunidad de atenderle en sus próximas vacaciones.CordialmenteEl Equipo del HRE
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
14 Oct 2024 by La Gerencia HRE, Hotel Management
Estimado GustavoEl equipo del HRE le da las gracias por su visita y preferencia. Es un gusto leer que su estancia fue de su completo agrado. Esperemos nos brinde nuevamente la oportunidad de atenderle en sus próximas vacaciones.CordialmenteEl Equipo del HRE
by A verified traveler
Posted 6 Oct 2024
It was beautiful!!
Comment from Hotel Management
14 Oct 2024 by La Gerencia HRE, Hotel Management
Dear FredyFirst and foremost, we would like to thank you for choosing HRE this time as your vacation destination and for taking the time to share your comments with the readers.It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time.We sincerely hope we can have the honor of being your hosts in a not too distant future.Kind regardsThe HRE Team.
by A verified traveler
Posted 5 Oct 2024
Nice view and good service of kayak. Very hot water and heats quickly!
Comment from Hotel Management
14 Oct 2024 by La Gerencia HRE, Hotel Management
Dear HsiangThank you for selecting the hospitality of HRE, and for taking the time to write a review about your recent experience.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service.We sincerely hope we can have the honor of being your hosts in a not too distant future.Kind regardsThe HRE Team.
by A verified traveler
Posted 4 Oct 2024
The place over all is beautiful. The power went out one night do to a storm but they provided candles and gave all guests free breakfast for the inconvenience. We’ll be back.
Comment from Hotel Management
14 Oct 2024 by La Gerencia HRE, Hotel Management
Dear NallelyFirst of all, we would like to thank you for your recent stay at HRE and for taking the time to share your comments with the travelers.Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least. We thank you for your understanding for power issue.We sincerely hope we can have the honor of being your hosts in a not too distant future.Kind regardsThe HRE Team.
by A verified traveler
Posted 30 Sep 2024
The hotel was gorgeous and the staff was very attentive and courteous
Comment from Hotel Management
14 Oct 2024 by La Gerencia HRE, Hotel Management
Dear Lorena GThank you for selecting the hospitality of HRE, and for taking the time to write a review about your recent experience.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.We sincerely hope we can have the honor of being your hosts in a not too distant future.Kind regardsThe HRE Team.
by A verified traveler
Posted 22 Aug 2024
Loved the Laguna front villa! It is well kept and staff (majority) was polite. Recommend to anyone who wants to disconnect from the noise of the world and reconnect with nature!
One observation, however, would be to place notices/sign to remind people NOT to use sunscreen before entering the Laguna :( as I saw many guest applying it to their kids before they went into the water!
Comment from Hotel Management
1 Sep 2024 by La Gerencia HRE, Hotel Management
Dear BlancaWe would like to thank you for the praising review you shared following your recent visit to HRE and are delighted to read that we were able to make an unforgettable experience.We thank you for your feedback regarding the information for hotel guestWe sincerely hope we can have the honor of being your hosts in a not too distant future.Kind regardsThe HRE Team
