Ratings based on 79 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The hotel was under construction, but the worker's where mindful of the noise. The rooms where great, lots of space. The only thing missing was closet, iron and hair drier in the room, this was a inconvenience because we had to share the iron. Staff was super friendly and helpful with regards to sights and dining options.
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Gerencia General, Hotel Management
Muchas gracias por tomarse el tiempo para calificarnos. Si tiene algún comentario sobre esta calificación o bien una inconformidad estamos a sus órdenes.
by A verified traveler
Posted 10 Jun 2024
La habitación no es limpiada a profundidad, específicamente el baño. No hay mosquiteras para tanto mosquito por doquier y se fue la luz, por ende no hay bomba para el servicio de agua y tampoco internet (la señal móvil es pésima).
by A verified traveler
Good Value, Super-Comfy - and on the Lake!
Posted 24 Mar 2024 on HotelsYay! What incredible value for money! It isn't the Ritz, but the room was comfortable, clean, the water was hot and it was a bargain on one of the most beautiful lakes in the world.
If you feel like being budget-conscious, but still want to go somewhere beautiful go here. We've got plenty of money, but what we saved on accomodation here - we got to spend of lots of daytime activities!
After all, it's just a sleeping quarters! And you are able to go down to the pier and immerse yourself in beautiful fresh water.
If you want a low-key, my super-comfy with an extra bargain twist, this is your place!
by A verified traveler
Posted 29 Feb 2024
Very nice view. Nice hotel and service. No swimming pool. No elevator for handicapped people
by A verified traveler
Posted 19 Feb 2024
This hotel is an absolute disaster. The service is abysmal, with staff who couldn't care less about their guests. The building itself is crumbling, and it's clear that maintenance is a foreign concept to them. The rooms are filthy, with towels that are practically disintegrating, and enough algae and mold to start a biology experiment. This place is a breeding ground for disappointment. The management should be ashamed of themselves for allowing such neglect. Save yourself the trouble and avoid this dump at all costs. They have the audacity to charge exorbitant prices for this sorry excuse of accommodation. Steer clear unless you enjoy throwing your money down the drain.
by A verified traveler
Posted 17 Feb 2024
The restaurant was only open for breakfast
No bar
Everything looked run down
Only plus was the access to the lagoon
by A verified traveler
Posted 17 Nov 2023
Perfectly located, in the outskirts of Bacalar. Close enough to it all, but feels very secluded and private.
by A verified traveler
Posted 18 Sep 2023
Staff was very attentive to all needs and questions, however at the time of checking in we notice cabana, and the hammock way to dirty full of mold, our stay was for 4 days n 3 nights and placed didn’t show any signs of maintenance
Over all well give this place 2 1/2 stars out of five
Comment from Hotel Management
19 Sep 2023 by Las Nubes by MIJ, Hotel Management
Hi Adrian. Thank you for your feedback regarding the attentive staff and the cleanliness issue you encountered with the cabana and hammock. We apologize for any inconvenience this caused during your 4-day stay. Your comments will be used to improve our maintenance processes, and we appreciate your input.
by A verified traveler
Posted 26 Jul 2023
