Ratings based on 18 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Edgar, Hotel Management
Gracias por tu excelente calificacion. Agradecemos tu elección y esperamos recibirte de nuevo pronto en Bacalr.
by A verified traveler from OAKVILLE
Posted 16 Jun 2023
Beautiful place
Great service
Relaxing
Comment from Hotel Management
27 Jul 2023 by Carolina, Hotel Management
Thank you very much for your comments, we're happy to read you had a great time in Aurea. Hope to see you soon!
by A verified traveler from OAKVILLE
Posted 13 May 2023
by A verified traveler
Best dock in Bacalar
Posted 5 Mar 2023 on HotelsThe most beautiful views from the dock made this the envy of the region. If you are looking for peaceful time with friendly and helpful staff, this is your pick. Don't come expecting "the ritz", this is remote and few issues with things like hot water, but did not deter from the overall experience.
Comment from Hotel Management
5 Mar 2023 by Edgar , Hotel Management
Thanks for the feed back! It was wonderful having you guys here, we will improve the showers for you to experience a better experience next time! Thanks and we hope to see you soon!
by A verified traveler
Happy Couple
Posted 22 Nov 2022 on HotelsMy wife and I had a wonderful time at the Hotel Boutique Aurea. The staff was very friendly and attentive. Conchis, the cook, was always very accommodating to our needs. Paloma was very knowledgeable of the area and shared some the history. In general Carolina and Edgar provided great service and leadership. We will definitely go back to this location. Francisco & Sandy
by A verified traveler
Posted 9 Aug 2024
El lugar es lindo pero había chinches salimos todos picados, quedaron de prepararnos lunch box y nunca lo entregaron . Su menu luce bien pero no tienen casi nada de lo q aparece en el.
by A verified traveler
Posted 4 Apr 2024
Excelente para relajarse y disfrutar de la naturaleza. Nos quedamos con ganas de quedarnos más días.
by A verified traveler
Posted 2 Jan 2024 on Hotels
by A verified traveler
Posted 1 Jan 2024 on Hotels
Muy bonito pero tuve una mala experiencia. Olvide una maleta en recepcion durante el check out , fui a pasar el resto del dia a bacalar (5 horas) y nadie tuvo la delicadeza de avisarme que la habia olvidado. Al llegar a mi destino me di cuenta pero ya era muy tarde. Nadie tuvo la delicadeza de avisarme.
Comment from Hotel Management
28 Mar 2024 by Edgar, Hotel Management
Apreciamos su reseña y lamentamos el malentendido con su maleta. En ocasiones, al manejar múltiples maletas, se presentan dificultades para mantener el orden. Trabajaremos para mejorar este servicio y evitar futuros malentendidos. Esperamos tenerlo de nuevo pronto y poder compensar el inconveniente.
by A verified traveler
Posted 26 Apr 2023 on Hotels
Excelente lugar, instalaciones y servicio, lo recomiendo ampliamente
Comment from Hotel Management
1 May 2023 by Carolina. , Hotel Management
María Elena, nos alegra leer que tuviste una buena experiencia, gracias por tomarte el tiempo de calificarnos, esperemos verles nuevamente!
