Ratings based on 22 Verified Reviews
3.2 Room cleanliness
3.9 Service & staff
2.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
The room was not in sleeping and resting conditions. I checked in on June 3rd and checked right out. I explained to the receptionist that there was a lizard in the room and the bed sheets were soiled, there seemed to be mice poop in the pillows. I showed it to the receptionist and she said, it was roof dust but the whole room looked disgusting and dirty. There were open cracks in the room floor where more insects or rodents could get in the room. The AC wasn’t working properly either and not acceptable for Bacalar’s hot humid weather. I open a refund claim with Expedia but my claim was denied. I never spent a night in that place and checked right out same day. Do not reserve this place, it will ruin your vacation.
Comment from Hotel Management
24 Jul 2024 by Papitos Bacalar Hotel and Marina, Hotel Management
Thank you for your feedback. We apologize that our service did not satisfy your expectations. We will be addressing your concerns.
by A verified traveler
Posted 12 Jun 2024
As soon as we walked in we notice AC was not working and at a 95 degree weather plus humidity, it was very uncomfortable being inside the room. Also the bed had bed bugs and sheets were dirty. In addition there were spiders and a lizard in the room. We were there for approx. 2hrs and decided to stay at another hotel. All of this was reported to the person in charged and to Expedia. Horrible experienced!
Comment from Hotel Management
24 Jul 2024 by Papitos Bacalar Hotel and Marina, Hotel Management
Thank you for your feedback. We apologize that our service did not satisfy your expectations. We will be addressing your concerns.
by A verified traveler
Posted 19 Dec 2023
Comment from Hotel Management
24 Dec 2023 by Papitos Bacalar Hotel and Marina, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
7 Jan 2024 by Papitos Bacalar Hotel and Marina, Hotel Management
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
by A verified traveler
Posted 11 Mar 2023
Comment from Hotel Management
3 Apr 2023 by Papitos Bacalar Hotel and Marina, Hotel Management
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!
by A verified traveler
Posted 23 Nov 2022
Beautiful setting, clean room, friendly staff, great food.
Comment from Hotel Management
30 Nov 2022 by Papitos Bacalar Hotel and Marina, Hotel Management
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
by A verified traveler
Posted 10 Jun 2022
by A verified traveler
Good place to stay
Posted 25 Apr 2022 on HotelsPlace is good and beautiful. Have in mind that these are cabins, some spaces are limited. Living space is good but the bathroom area is kinda small. View from the cabin area is awesome. Staff is super friendly.
Comment from Hotel Management
1 May 2022 by Papitos Bacalar Hotel and Marina, Hotel Management
Thank you for taking the time to share your review, your feedback helps us get better. We hope you'll come and see us again soon!
by A verified traveler
Posted 4 Apr 2022 on Hotels
We really enjoyed our stay at Papitos! Staff are friendly and the location is excellent
Comment from Hotel Management
4 Apr 2022 by Papitos Bacalar Hotel and Marina, Hotel Management
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations!
by A verified traveler
Posted 16 Feb 2022 on CheapTickets
Great staff!
Comment from Hotel Management
17 Feb 2022 by Papitos Bacalar Hotel and Marina, Hotel Management
Thank you so much for taking the time to leave us this amazing review.
