Ratings based on 422 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2024
The staff were amazing
by A verified traveler
Posted 9 Oct 2024
Every member of staff were really friendly and nothing too much trouble! Food was incredible especially the Asian restaurant. Rooms a bit dated compared to other hotels we’ve stayed in UAE but overall a great holiday and would return.
by A verified traveler
Posted 25 Aug 2024 on Hotels
by A verified traveler
Posted 11 Aug 2024 on Hotels
by A verified traveler
Good stay BUT…
Posted 24 Jun 2024 on HotelsMy stay was very good, the place is delightful, and most of the staff are very friendly and polite. I say most because the guy who checked me in (unfortunately, I don't remember his name) was rude and inattentive. I informed him that I had two separate reservations for two consecutive days and wanted to stay in the same room without needing to check in again. However, due to his lack of care on the second day, my room was blocked, and I had to go to reception to resolve this. Thankfully, I was perfectly assisted by another staff member (whose name I also don't remember) who quickly and very politely resolved my issue.
Another issue I find serious about the hotel is that despite using the term "ultra all-inclusive," the à la carte restaurants can only be used from the second day onwards, and I only found this out at the hotel reception. I checked the entire website and found no mention of this information.
There are also times when it's impossible to get any kind of complimentary free food because all the restaurants are closed, and there is no area where you can get any kind of snack.
The operating hours of the self-service restaurant do not match those stated on the website/check-in because half an hour before closing, there was hardly any food or utensils left for us to serve ourselves.
Overall, I enjoyed my stay and will definitely return to the hotel, but I believe that information regarding the use of the restaurants should be immediately included on the website.
by A verified traveler
Not as Expected.
Posted 23 Jun 2024 on HotelsOvercrowded Hotel, hard to find tables in the Buffet Restaurant; Quality of Food below Average, Room Comfort is below Average as well.
by A verified traveler
Bad service
Posted 18 Jun 2024 on HotelsPoor check in experience. Had to collect my bags myself. Never got dinner reservation. Broken bath door handle. Key card broken. Always was seated at the back for dinner.
No accountability
by A verified traveler
Posted 17 Jun 2024
Staff were excellent!!! Friendly very good service and courteous
by A verified traveler
Posted 13 Jun 2024 on Hotels
by A verified traveler
Good stay
Posted 9 Jun 2024 on Hotelsit was in general so good but there are some rooms are really very old and need to be refurbished , bit also there are some rooms which are recently refurbished and they are really nice and the stuff are very helpful and professional specially the main open buffets and the chef
