Ratings based on 76 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 25 Sep 2019 on Hotels
Comment from Hotel Management
8 Oct 2019 by Elisa Passera, Reception, Hotel Management
Dear guest, thank you very much for your stay and your positive feedback. We would be pleased to welcome you again with us. Best regards,
by A verified traveler
Nice town, can drive to the Zug on the water.
Posted 6 Aug 2019 on HotelsThis was overnight stop in Switzerland on a long drive to Italy. Since Switzerland is quite expensive, was just looking for a clean, simple place. Turned out to be a pleasant surprise. Very good breakfast, really good coffee an plenty of choice.
Comment from Hotel Management
10 Aug 2019 by Elisa Passera, Hotel Management
Dear guest
Thank you very much for your kindly feedback.
We are glad, that your stay was pleasend.
Best regards
by A verified traveler from Adelaide
Posted 20 Jun 2019
The trickiest part of the trip was finding the hotel... we drove straight past, and barely noticed the tiny sign. Once we found it though, things were okay. Free parking out front, noisy but helpful check in. The place felt more like a nursing home or public library at the entrance, but overall was still nice. Rooms were large and comfortable, and bathroom was okay too. There's no a/c, so no relief from the heat other than a fan, but this was enough. Beds were comfortable enough. Breakfast was okay too, but quite busy when we arrived. Decent selections nonetheless.
It was a good spot to stop for the night for business. Their credit card machine was down at checkout too, which was a pain, but we got through it.
Location was central, and walking distance to a brewhouse, so all was good!
Comment from Hotel Management
22 Jun 2019 by Elisa Passera, Reception, Hotel Management
Dear guest, thank you very much for your positive feedback.
We hope that your stay was pleasant. We would be pleased to welcome you again.
Best regards
by A verified traveler
Posted 28 Mar 2019 on Hotels
The Eckstein office informed directly to me how to check in late time. Because the office closes at 20:00. The mail was sent in a timely manner so that I could find it easily. Room has enough space.
On thing missing is its little bit expensive price considering its location.
Comment from Hotel Management
31 Mar 2019 by Elisa Passera, Hotel Management
Dear guest, thank you very much for your kindly feedback.
We are pleased that you was satisfied with our service. We look forward to welcoming you again.
Best regards, your Eckstein team
by A verified traveler
No service!
Posted 1 Dec 2018 on Hotelspoor service no help when the fire alarm is ringing in the middle of the night.
Comment from Hotel Management
7 Dec 2018 by KZf, Hotel Management
The alarm you heard was a warning signal, not a fire alarm (otherwise the fire brigade would have been there in a matter of minutes). We would like to assure you, that we have a well-maintained fire alarm system in place. Our staff is regularly trained in dealing with the alarm. The evening you mention our staff member was on the phone with a technician and thus not able to provide more detailed explanations to you. We are very sorry you felt you were being left without help and beg your pardon.
by A verified traveler
Simple, clean and quiet.
Posted 29 Nov 2018 on HotelsBasic hotel, comfy bed, very clean with tea/coffee in the room also daily bottle of water. Very friendly staff. No restaurant but many nearby.
Comment from Hotel Management
29 Nov 2018 by KZf, Hotel Management
Thank you very much for taking the time to let us and others know about your stay at Zentrum Eckstein. We wish you all the best and hope to welcome you again one day soon,
kindly
Katharine Zepf
by A verified traveler
Posted 7 Oct 2018 on Hotels
We had a pleasant stay The front desk check in was easy and very friendly He gave us good tips for our stay and local getting aroynd
Comment from Hotel Management
9 Oct 2018 by Katharine Zepf, Zentrum Eckstein, Hotel Management
Thank you very much for your appreciative feedback. We are very happy to hear you had a pleasant sta and found the tips provided useful. We wish you the very best and look forward to welcoming you again, should you be passing this way again.
by A verified traveler
Clean and efficient.
Posted 12 Sep 2018 on HotelsThe hotel room was clean and tidy, with free parking and an easy check-in. Breakfast was okay, a generic continental offering that did the job bit nothing more. Unfortunately, there was a group of guests who were very loud until gone midnight. The hotel staff obviously didn’t speak with them as the noise went on for several hours. I walked down to the front desk, but nobody was about.
Comment from Hotel Management
14 Sep 2018 by Katharine Zepf, Zentrum Eckstein, Hotel Management
Thank you very much for letting us know about your stay with us. We are glad to hear you appreciate our efforts regarding cleanliness and ease of check-in. Please accept our sincerest apologies that you were kept awake. We wish you all the best and hope to welcome you again should you be traveling this way.
by A verified traveler
Basic facility at a moderate price
Posted 4 Sep 2018 on HotelsVery basic.
Comment from Hotel Management
11 Sep 2018 by Katharine Zepf, Zentrum Eckstein, Hotel Management
Thank you for sharing your impression. We are happy to offer you more luxurious accomodation in our comfort rooms (single and double) when you come to stay with us next. We pride ourselves in offering "just what the customer wants" - some prefer basic accomodation at moderate prices, others are happier to pay more and experience more luxury. Our reception staff is happy to support you so you may find just what you want.
We whish you all the best and look forward to welcoming you whenever you feel like traveling this way again.
