Ratings based on 977 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
such a small room
Comment from Hotel Management
2 Dec 2024 by Receptionist Iryoda, Hotel Management
Thank you very much for staying with us.Our guest rooms are compact in design.We appreciate your understanding.We look forward to seeing you again.
by A verified traveler
Posted 30 Nov 2024
It is very convenient to wheeze we needed to be and a good price - but FYI the room is extremely small, even by Japanese standards.
Comment from Hotel Management
1 Dec 2024 by フロント 前田, Hotel Management
Thank you for staying at APA Hotel Nishiazabu.We are sorry to hear that you were dissatisfied with your stay at our hotel.APA rooms are compact in design to be environmentally friendly. However, all lighting switches can be operated from the bed. We apologize for any inconvenience caused in terms of facilities. We have a limited number of power strips available for loan.All of our staff will continue to work hard to ensure that you are satisfied the next time you visit.We hope that you will use our hotel again.
by A verified traveler
Posted 30 Nov 2024
Prices were great and location but the carpet in our room was dirty. The whole time we stayed, they never vacuum it and barely cleaned when requested room to be cleaned.
Comment from Hotel Management
30 Nov 2024 by フロント齋藤, Hotel Management
Thank you for staying at APA Hotel Nishiazabu.We sincerely apologize for the inconvenience caused to you due to the lack of facilities in the bathroom, despite you having chosen our hotel from among many other options.We will continue to actively work on improving and repairing our facilities, and will once again have strict staff check our facilities.Thank you very much for taking the time to share your review.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by フロント齋藤, Hotel Management
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。当館でのご滞在中はごゆっくりとお過ごしいただけましたでしょうか。また機会がございましたら、当館へのご利用をお待ち申し上げております。この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Receptionist Iryoda, Hotel Management
Thank you very much for staying with us.We are very happy to receive your high rating.If you have the opportunity, please stay with us again.We look forward to seeing you again.
by A verified traveler
Posted 19 Nov 2024
Very well situated when attending live concert at Blue note tokyo
Comment from Hotel Management
21 Nov 2024 by フロント 前田, Hotel Management
Thank you for staying at APA Hotel Nishiazabu.Our hotel has been very well received by guests for its convenient location.We hope you will use our hotel again if you have business in the area.Thank you very much for taking the time to share your review.
by A verified traveler
Posted 16 Nov 2024
Hotel was not the best, but the bathroom was a decent size with some mold at the top. The room was very small compared to other APA hotels. The paint on the wall was chipped and dust was visible in the room. Curtains were visibly dirty and shower curtain smelled.
Comment from Hotel Management
17 Nov 2024 by フロント 小山石, Hotel Management
Thank you for using APA Hotel Nishiazabu. We sincerely apologize for the inconvenience caused to our guests regarding the cleaning. We will share information with the cleaning company, improve our cleaning standards, and strengthen guest room inspections by our staff. Thank you for your review. Clerk Koyamaishi
by A verified traveler
Posted 15 Nov 2024
El hotel está en una muy buena ubicación, si vas a recorrer la ciudad en metro, hay varias estaciones cerca y tiendas de conveniencia. El hotel es algo viejo pero no tuve una mala experiencia en servicio o limpieza lo recomiendo
ホテルは非常に良い場所にあります。地下鉄で市内を観光する場合は、近くにいくつかの駅とコンビニエンスストアがあります。ホテルは少し古いですが、サービスや清掃で悪い経験はありませんでした。お勧めです。
Comment from Hotel Management
15 Nov 2024 by フロント齋藤, Hotel Management
この度は、アパホテル〈西麻布〉をご利用いただき、誠にありがとうございます。当館でのご滞在中はごゆっくりとお過ごしいただけましたでしょうか。また機会がございましたら、当館へのご利用をお待ち申し上げております。この度は、貴重なお時間を割いてのご投稿、誠にありがとうございました。
by A verified traveler
Posted 13 Nov 2024
Great location
Comment from Hotel Management
14 Nov 2024 by フロント 前田, Hotel Management
Thank you very much for staying at APA Hotel Nishiazabu.We are very pleased to hear that you were satisfied with your stay.All of our staff will continue to strive to improve our services so that we will continue to be a hotel that our customers will choose. Please stay with us if you have the opportunity.We look forward to seeing you again.
by A verified traveler
Posted 11 Nov 2024
The beds and the water pressure are Great. The staff is amazing! But the floors throughout the hotel could use either a really good cleaning or replaced.
Comment from Hotel Management
11 Nov 2024 by フロント 小山石, Hotel Management
Thank you for staying at APA Hotel Nishiazabu.We are very happy to receive your kind words regarding our staff's service.However, we sincerely apologize for the inconvenience caused to our guests due to the lack of cleaning. We will share information with the cleaning company, improve our cleaning standards, and strengthen guest room inspections by our staff. Thank you very much for your review. Clerk Koyamaishi
