Ratings based on 122 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Beware - the place might look clean at first glance but it isn’t, there was a cockroach the size of a finger in the bathroom. Also, on its website and own welcome booklet, it says reception closes at 9pm but it actually closes at 8pm. I called ahead at 6pm to inform them I’ll be checking in at 8:30pm, but they said “oh we close at 8pm”. Bad service and poor quality. Would never stay again.
The owner Jay was defensive and said “we close at 8pm on Sundays”, even after I showed them their own welcome book said 9pm. He was also nonchalant about the cockroach, saying there were none in other rooms. No thought of customer experience - I specifically booked this place due to their 9pm check in, especially as a solo female traveller. Instead I had to find my own way and the overall experience was horrible. Jay did not find any way to resolve this. Also, I got a random knock on the door at 11pm - some random guy asking for a lighter. Would avoid this place at all costs.
by A verified traveler
Posted 16 Aug 2024 on Wotif
Friendly staff and the rooms were very clean
by A verified traveler
Posted 10 Aug 2024 on Lastminute
A very pleasant experience. Very clean and welcoming
by A verified traveler
Posted 16 Jul 2024 on Wotif
very clean and friendly staff
by A verified traveler
Posted 1 Jul 2024 on Lastminute
by A verified traveler
Posted 20 May 2024 on Wotif
Everything was great
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 5 Jan 2024
by A verified traveler
Posted 29 Nov 2023
Clean, quiet and convenient. All the things we needed for a one-night stay during the drive from Cairns to Brisbane. The bed was firm, the sheets crisp cotton, the pillows plump. The bathroom was circa-1974, but why update quality?!? Ample hot water, good water pressure, generous amenities. The car, which was loaded with valuables for the move, was parked right outside the room so good for security.
by A verified traveler
Posted 2 Nov 2023
Convenient and comfortable overnight stay
