Ratings based on 981 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Great space for a corporate retreat. Koena spa, excellent food. Staff, on point. Bring flip flops for the spa.
by A verified traveler
Posted 18 Nov 2024
Great hotel. The spa and restaurant were top notch.
Comment from Hotel Management
20 Nov 2024 by Abidi , Hotel Management
Dear Gaspare , Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Abidi, Hotel Management
Dear Candace,We are sorry about the inconvenience you eperienced during your stay at our hotel , we appreciate your feedback .
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Abidi, Hotel Management
Dear Michael,Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Abidi, Hotel Management
Dear Fotios, Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Abidi, Hotel Management
Dear Gregory ,Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 9 Nov 2024
Great place to stay for couples. Unfortunately, we visited with 11 YO boys: only pools are in a Spa area.. and only for those 16 or older.
Comment from Hotel Management
11 Nov 2024 by Abidi, Hotel Management
Dear Phil , Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 8 Nov 2024
Yes
Comment from Hotel Management
8 Nov 2024 by Abidi, Hotel Management
Dear Jose ,Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 5 Nov 2024
It's mid. I thought that it would be a cute place for a romantic "staycation" but it's not really (actually I made a special request and it was handled awkwardly).
I didn't intend to go to the spa, but I find it weird that a hotel would have a massive separately-run spa without a pool that hotel guests can access. The whole place smells like chlorine up to the hallways in upper floors (and the parking is mostly full of spa visitors). We couldn't even get the shower water hot before bedtime; it's weird being shivering cold with a giant hot tub outside your window.
Decent parking situation, I guess; a nice quiet location which is not-too-far from the city. But I wouldn't recommend it.
Comment from Hotel Management
12 Nov 2024 by Abidi , Hotel Management
Dear John , We are sorry about the inconvenience you experienced during your stay at our hotel. We appreciate your feedback Thank you
by A verified traveler
Posted 4 Nov 2024
We showed up late for the spa between 5 and 6pm and we were told by the spa personnel that we would have access to the spa in the morning between 9am and 12pm. We did not request this, the spa told us this information. In the morning they denied me access to the spa, when I only wanted to use it between 11am and 12pm? Brutal service!!! Makes no sense to treat a customer like this, the spa loses nothing!
Comment from Hotel Management
5 Nov 2024 by Abidi, Hotel Management
Dear Eric , Thanks for staying with us We appreciate your feedback!
