Christofinia Hotel Reviews

Dear Mrs. Melody,we would like to address the concerns you have raised and clarify the circumstances surrounding your stay.Upon your arrival, it was noted that your original booking, made through Expedia, was for one adult. Despite this, you arrived with an additional guest. As a gesture of goodwill and to provide you with a positive experience, we allowed you both to check in, based on your assurance that the situation would be rectified the following day. Unfortunately, despite our attempts to contact you through the room phone and the phone number you provided, there was no response or follow-up from you until much later.When we were eventually able to speak with you, it was explained that, as per the booking information we received from Expedia, no modification had been made to reflect a second guest. Therefore, the appropriate charge for the additional guest’s accommodation would apply. You indicated that you believed an amendment had been made through Expedia, and we extended you the opportunity to resolve this with them.Throughout your stay, we made several attempts to verify this with Expedia, and on each occasion, the booking confirmation remained unchanged—indicating that it was for one person only. Despite this, we fully understand that you may have experienced frustration with the booking process and sought clarification from Expedia directly. After being informed by Expedia of the consequences for not settling the balance, you returned to the reception, where we engaged in further discussions.Therefore, we reject the suggestion that there was any failure on the part of our staff or processes. We made every effort to assist you and provide flexibility, despite the discrepancy in your booking.Reservations Department