Ratings based on 545 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Excellent hotel
Comment from Hotel Management
15 Nov 2024 by Maria Paschali, Hotel Management
Dear AminThank you for staying with us and for your excellent rating!We look forward to the pleasure of welcoming you back to the Napa Mermaid Hotel & Suites when next in Ayia Napa.Kind regardsMaria Paschali
by A verified traveler
Posted 11 Nov 2024
Really enjoyed my stay at the Mermaid, it has good facilities, great breakfast, lovely pool and a well equipped gym. The restaurant has live music each night which was excellent. Definitely stay again
Comment from Hotel Management
12 Nov 2024 by Maria Paschali, Hotel Management
Dear KayleighThank you for staying with us and for taking the time to share your feedback. Your positive review of our hotel, staff and facilities is very pleasing to read, we are all really glad that you had a great holiday with us at the Napa Mermaid Hotel & Suites in Ayia Napa.We look forward to the pleasure of welcoming you back when you are next in the area.Kind regardsMaria Paschali
by A verified traveler
Posted 9 Nov 2024
A very nice modern stylish hotel.
Comment from Hotel Management
11 Nov 2024 by Maria Paschali, Hotel Management
Dear SusanThank you for staying with us and for your excellent review! We look forward to welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali
by A verified traveler
Posted 22 Oct 2024
A relatively small but classy establishment. The staff were absolutely charming and wonderful down to the last person. There is a very good gym for both cardio and weight training. I used the spa for a facial and massage and the staff were wonderful and provided a really top notch experience. A very very extensive buffet breakfast, though it is the same options every day, and there are 2 restaurants for dinner, with lots of very high end fine dining options within a short distance. I found my whole experience there relaxing and pleasant.
Comment from Hotel Management
22 Oct 2024 by Maria Paschali, Hotel Management
Dear CraigThank you taking the time to share your feedback online. Your positive review of our hotel, staff and facilities is very pleasing to read.We are all really glad that you had a great holiday with us at the Napa Mermaid Hotel & Suites in Ayia Napa and look forward to welcoming you back when next in the area.Kind regardsMaria Paschali
by A verified traveler
Posted 13 Aug 2024
Very nice hotel in front of the beach
Comment from Hotel Management
16 Aug 2024 by Maria Paschali, Hotel Management
Dear PauloThank you for staying with us and for your top rating!We look forward to welcoming you back to the Napa Mermaid Hotel & Suites when you are next in Ayia Napa.Kind regardsMaria Paschali
by A verified traveler
Posted 11 Aug 2024 on Hotels
Hotel was really clean and comfortable. Rooms were cleaned properly everyday, environment was clean and beautiful. Also the pool area was nice. Breakfast was fresh and there was alot of choices. Also it was nice you could ask the chef make an omelette etc.
Staff was very helpful. Helped us rent an atv and got us taxi to the airport.
I would recommend this hotel if you visit Agia Napa.
Comment from Hotel Management
12 Aug 2024 by Maria Paschali, Hotel Management
Dear JoonasThank you for choosing the Napa Mermaid Hotel & Suites for your holidays and for your very kind comments about our hotel and staff.We look forward to the pleasure of welcoming you back when you are next in Ayia Napa.Kind regardsMaria Paschali
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Maria Paschali, Hotel Management
Dear SimonThank you for taking the time to make a review following your visit to our hotel.We regret that your did not fully enjoyed your stay with us and you can always contact us directly If you would like to discuss this further with us.Kind regardsMaria Paschali
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by Maria Paschali, Hotel Management
Dear SeanThank you for staying with us and for your top rating!We look forward to the pleasure of welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali
by A verified traveler
Average hotel
Posted 30 Jun 2024 on HotelsEnjoyed the free parking and close proximity to beach and restaurants/ bars but not close enough to hear the noise from clubs/pubs.
Breakfast is not dairy-free friendly - had to go and ask for a plant milk each breakfast; no tofu for breakfast. If you eat meat, milk and dairy then the breakfast should be fine. If you are vegan, look for elsewhere.
Rooms are not sound-proof. Your neighbours will hear you and you will hear them, especially at night.
Swimming pool was ok but had quite a bit sand on the bottom of it.
Nice cocktails in the hotel bar.
To summarise - between 3 and 4 star hotels. Compared to 4 star hotels in Canary Islands this is a 3 star hotel.
Comment from Hotel Management
1 Jul 2024 by Maria Paschali, Hotel Management
Dear RasadsThank you for your review and feedback. We very much appreciate all comments as they help us to focus on what is important to our guests. We would like to assure you that all comments are acted upon and used to improve the products and service we provide to our guests.Kind regardsMaria Paschali
by A verified traveler
Posted 17 Jun 2024
hi
Comment from Hotel Management
17 Jun 2024 by Maria Paschali, Hotel Management
Dear ArgyriosThank you for staying with us and for your top rating!We look forward to the pleasure of welcoming you back soon.Kind regardsMaria Paschali
