Ratings based on 13 Verified Reviews
3.8 Room cleanliness
4.3 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jul 2021 on Ebookers
Good hotel, nice accommodations, very nice staff and excellent animation crew
by A verified traveler
Posted 14 Jun 2021
by Simon from Bishops Stortford
Fantastic location, superb quality and service :)
Posted 31 Jul 2015 on HotelsThis is where the Spanish go on their holidays! Despite a series of issues, we had a very enjoyable (but hot) stay. The hotel and rooms were immaculate,a/c efficient, everything was very clean and attended to, the staff were very accommodating and attentive, even with our limited Spanish.The food was exceptional and a special mention should go the fish/meat/omelette/crepe grill staff who worked tirelessly to cook the freshest food - I would love a fish grill man at home! I have never known such an extensive, high quality all inclusive resort and I have travelled extensively.Breakfasts at peak time were best avoided as it was just sheer madness and I felt for the staff, but they were superb. Please leave them a tip before you go! And a special mention has to go to Moises on reception for upgrading us to the most marvelous sunset view accommodation and topped it off with a bottle of chilled fizz to enjoy on our huge terraces. Very much appreciated. Maybe next time our Spanish will be good enough to join in group activities and more entertainment. Very comfy beds - had some of the best sleep in ages. Amazed that such quality branded drinks are AI too. Thank you to everyone who made the English family welcome.
by A verified traveler
Posted 22 Oct 2023
by A verified traveler
OLOR A TABACO
Posted 13 Oct 2023 on HotelsLa habitación olia igual que un cenicero.
Comment from Hotel Management
14 Oct 2023 by Antonio Castilla
GM Playacanela Hotel, Hotel Management
Estimada Sandra, Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Nos complace saber que nuestro servicio cumplió con sus expectativas.Sin embargo, lamentamos que haya experimentado un olor a tabaco en su habitación. Aunque está prohibido fumar en todo el hotel, entendemos que algunos huéspedes pueden no respetar esta norma. Le pedimos disculpas por las molestias que esto le haya causado. Para futuras estancias, no dude en informar a nuestra recepción sobre cualquier inconveniente, y nuestro personal estará encantado de ayudarle a resolverlo.Esperamos volver a recibirle en otra ocasión. Saludos cordiales,Antonio Castilla GM Playacanela Hotel
by A verified traveler
Posted 23 Sep 2023
by A verified traveler
Posted 24 Aug 2023
by A verified traveler
Posted 22 Jul 2023
Deseaba trasladar nuestro agradecimiento a Mary del departamento de recepción y la labor del equipo de animación.....Todos son excepcionales!!!
Gracias por hacernos pasar unos días maravillosos.....mis hijas han quedado encantadas y con ganas de repetir
Comment from Hotel Management
24 Jul 2023 by Antonio Castilla
GM Playacanela Hotel, Hotel Management
Hola Alberto,Nos alegra saber que usted y sus hijas han disfrutado de su estancia con nosotros. Agradecemos sus amables palabras sobre Mary del departamento de recepción y nuestro equipo de animación. Nos enorgullecemos de ofrecer un servicio excepcional y actividades entretenidas para nuestros huéspedes de todas las edades, incluyendo el Delfi Club para los más pequeños y el Teen Club para los adolescentes.Nos complace saber que sus hijas quedaron encantadas y con ganas de repetir. Nos despedimos muy cordialmente,Antonio Castilla GM Playacanela Hotel
by A verified traveler
Áreas comuns pouco confortáveis.
Posted 21 Jul 2023 on HotelsRestaurante com poucas opções de comida e estações de comida, ou seja, muita confusão para conseguir se servir. O hotel parece um centro comercial, com pouca área verde e exterior. Apesar de o atendimento ter sido excelente por parte do staff todo, da recepção ao pessoal da limpeza, achamos que não vale o investimento. Optamos por meia pensão e depois vimos que o melhor seria mesmo só pequeno-almoço e fazer as demais refeições na marina ou um lanche no bar da piscina.
Comment from Hotel Management
21 Jul 2023 by Antonio Castilla
GM Playacanela Hotel, Hotel Management
Cara Flavia,agradecemos a sua escolha e comentário.Ficamos satisfeitos por ter apreciado a sua estadia connosco e o agradável atendimento dos nossos colaboradores, em particular da receção. Saiba que registamos as suas observações quanto ao menu oferecido para consideração interna. Esperamos sinceramente que tenha a oportunidade de voltar.Melhores cumprimentos,Antonio Castilla GM Playacanela Hotel
by A verified traveler
Posted 18 Jun 2021
el trato del personal fue estupendo
