Ratings based on 39 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from london
Posted 25 Dec 2024
The stuffs are amazing
Comment from Hotel Management
25 Dec 2024 by Getahun F., Hotel Management
Dear Mr Temesgen,We would like to appreciate for taking a time to share your experience. We thank you for preferred our resort hotel for your stay and we are glad that you have pleasant stay.
by A verified traveler
Posted 18 Dec 2024
The lake
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Getahun F., Hotel Management
Dear Our Valued Guest,We would like to say thank you for your rated and also for preferred our resort to stay.Hopefully you will choose us for your next visit.
by A verified traveler
Posted 20 Aug 2024 on Hotels
by A verified traveler
Posted 13 Aug 2024
We loved the food, the location (right on the water), the staff was very helpful. Was disappointed with the condition of the rooms. Not updated.
by A verified traveler
Posted 20 Jun 2024
I recently stayed at this hotel and, unfortunately, my experience was less than satisfactory. There were several issues that significantly impacted my stay:
1. Amenities: There was no safety deposit box in the room, and neither an iron nor an ironing board was available.
2. Bathroom Issues: The bathroom did not flush properly, which was a major inconvenience. Additionally, for a hot shower, I had to call the lobby. I also had to request additional bathroom tissues, and there were no napkins provided at all.
3. Water Supply: one day There was no water for several hours during our stay. This was extremely problematic and unacceptable.
On a positive note, the staff were generally nice and helpful. However, the front desk staff were an exception to this. Their attitude and service left much to be desired, contrasting sharply with the rest of the team.
If you want to enjoy the view of the hotel, I would recommend staying elsewhere and visiting as a guest.
Overall, while the majority of the employees were friendly, the significant issues with the room and facilities, coupled with the unhelpful front desk staff, mean that I cannot recommend this hotel.
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
23 Mar 2024 by Getahun F., Hotel Management
Dear Meserach,We Thank you for preferred to stay in our hotel resort and appreciate for rate feedback.
by A verified traveler
Posted 13 Jul 2023
We stayed 12 years ago and it nothing has been updated. A little disappointed. The staff was great. The bungalow, even though listed as having a king pullout sofa and a king bed, only had a king bed and 2 chairs. We had to pay $30 dollars extra to get another bed in the room.
Comment from Hotel Management
14 Jul 2023 by Getahun F, Hotel Management
Dear Our Valued Guest,We thank you so much for taking your time to give us your genuine feedback.Indeed, we agree with you.However we already done some changes during Covid time and we recognized not enough . in Our second phase we have plan to change all features. hopefully Next time You will amazed with changes.
by A verified traveler
Posted 14 Apr 2023
Distance to the lake, friendly staff, and cleanliness
Comment from Hotel Management
3 Jun 2023 by Getahun F., Hotel Management
Dear our Valued, Guests,Thank you for taking time to share your feedback,we appreciate preferred us to stay also.
by A verified traveler
Posted 17 Mar 2023
Stayed for 2 nights, shower water was cold ask the staff said they will fix it, second day cold water still.
Comment from Hotel Management
17 Mar 2023 by Getahun F., Hotel Management
Dear Mr. …….., Thank you for sharing your feedback with us. I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and best customer service for our guests. Clearly, we did not deliver these standards. Not only you experienced such an inconvenience but we (our staff) was not able to assist you and resolve situation.Please accept my sincerest apologies, as this us certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns We appreciate your feedback as it is extremely important to us and will use this information for training and developing purposes.Please let us know if there is anything we can do further to remedy the situation for you.
