Ratings based on 79 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chicago
Posted 28 Dec 2024
Rental management is disorganized and confusing. The property has multiple rental management groups which are not connected and do not communicate with each other. Front desk staff is not helpful at all and after 5pm has no authority to help customers with accommodation requests or issues… prices are extremely high for the poor service provided by the staff
Comment from Hotel Management
28 Dec 2024 by Beaver Creek Resort Properties, Hotel Management
Hi Polly, thank you for the feedback. We sincerely apologize that we were sold out and did not have a larger unit available for you stay. We were not notified of your issue at check in that evening so we were not able to resolve until the morning. We are also sorry about your experience with the staff and that the resolution of a partial refund was not satisfactory. We completely understand that you thought you had booked a larger condo and did everything we could to help the situation. We reached out directly to you 3 times prior to your arrival. The first confirmation email did include the unit type - 'hotel room'. We sent a second email and also gave a courtesy call. Again, sorry we still fell short and we hope you are able to give us another chance in the future.
by A verified traveler
Posted 5 Feb 2024 on Hotels
by A verified traveler
Posted 16 Oct 2023 on Hotels
The hotel is outdated and under construction
Comment from Hotel Management
16 Oct 2023 by Sarah, Hotel Management
Thank you for your review and I am sorry you did not enjoy your stay. Apologies the construction project on the outdoor hot tub was not well communicated in advance and hopefully you were able to enjoy the rest of our amenities. We do have one of four elevators out of services while we work on completely renovating them. Thank you for your patience as we continue to improve our property and we hope to see you again in the future.
by A verified traveler
Posted 22 Jan 2023
by A verified traveler
Posted 28 Aug 2022 on Hotels
Comment from Hotel Management
29 Aug 2022 by Sarah, Hotel Management
Thank you for your review, we're so glad you had a wonderful stay. Hope to see you again soon!
by A verified traveler
Posted 3 Apr 2022
excellent accommodations and close to ski lifts and shopping and restaurants.
Comment from Hotel Management
3 Apr 2022 by Sarah, Hotel Management
Thank you for the feedback, we are glad you enjoyed your stay!
by A verified traveler
Posted 11 Mar 2022
by A verified traveler
Posted 18 Feb 2022
Excellent Location and amenities for Family ski vacation. Plenary of room. Well equipped kitchen.
Comment from Hotel Management
22 Feb 2022 by Erin Jarvis-GM, Hotel Management
Thank you for your review. We are glad you enjoyed the St. James Place for your family ski vacation. We look forward to hosting you again!
by A verified traveler from Waverly
Posted 16 Dec 2021
Great Location!!
Comment from Hotel Management
20 Dec 2021 by Erin Jarvis-GM, Hotel Management
Thank you for your review. I hope you had a great stay at the St. James Place. Look forward to your return.
by A verified traveler
Posted 2 Aug 2021 on Hotels
Comment from Hotel Management
26 Sep 2021 by Sarah, Hotel Management
Hi Christopher, thank you for your feedback. We look forward to hosting you again in the future!
