Ratings based on 347 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
The rooms were very spacious and accommodating. Both bed and pull out bed were great to use. My only issue was the shower head was a little clogged, but thr water worked well regardless. Highly recommend the location and how quiet everytbing was. Thank you for this great wxperience.
Comment from Hotel Management
13 Dec 2024 by General Manager, Hotel Management
Dear Da Som,It was terrific having you as our guest at Residence Inn by Marriott Hartford Avon. Thank you for your compliments regarding our spacious and well-appointed accommodations. Also, we are glad you enjoyed our relaxing and convenient location, and we will work to correct any concerns with the shower as quickly as possible. Please feel free to stop by and see us again anytime!Warm Regards,Residence Inn Avon Team
by A verified traveler
Posted 25 Nov 2024
Very comfortable stay in one of only hotels in the area...
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear George,Thank you for taking the time to share your thoughts with our team. We are honored to have earned a perfect rating thanks to our comfortable environment. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Warm Regards,Residence Inn Avon Team
by A verified traveler
Posted 12 Oct 2024
Loved staying here. Super comfortable, clean and great location.
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Dear Melanie,Thank you for your review. We're delighted to hear that you enjoyed your stay with us, especially the location and cleanliness. It was a pleasure hosting you and we hope to welcome you back soon.Warm Regards,Residence Inn Avon Team
by A verified traveler
Posted 2 Oct 2024
Loved the staff! I was checked in with so much care, thoughtfulness, and respect. The room that I selected was phenomenal as well. Would definitely recommend anyone traveling in this area to book your stay at this hotel!
Comment from Hotel Management
3 Oct 2024 by Guest Services, Hotel Management
We are glad you enjoyed your stay. We look forward to seeing you again!
by A verified traveler
Posted 1 Oct 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by Guest Services, Hotel Management
We are glad you enjoyed your stay with us. We look forward to seeing you again!
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Guest Services, Hotel Management
I am glad you enjoyed your stay with us. We look forward to seeing you again.
by A verified traveler
Posted 22 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Guest Services, Hotel Management
I am glad you enjoyed your stay with us. We look forward to seeing you again.
by A verified traveler
Warning! Hotel overbooks reservations!
Posted 21 Sep 2024 on HotelsI arrived at this property at 9pm to check-in for a 2 night stay only to find out that the GM had cancelled my reservation. We were not notified until we arrived for check-in. They did this to six guests checking in for shorter stays because they overbooked and accommodated guests with longer stays. Residence Inn sent us to Avon Old Farms Inn which was lovely and very accommodating of the Marriott guests that were dumped on them without notice. Marriott was suppose to ensure that we receive a refund from Hotels.com but it’s been 2 weeks and no refund yet. Very disappointed!
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Dear Heather,Thank you for taking a moment to leave a review. We deeply regret your experience and want you to know this is not the norm for our hotel. Depending on the type of reservation, when using third-party sites, their systems can fail to sync with ours. Please know that our team will always do our best to assist our guests and not cause any further inconvenience. We encourage you to reach out to the site you booked with to inquire about your refund, as we have limited control over this process. Take care, and we wish you safe travels.Warm Regards,Residence Inn Avon Team
by A verified traveler
Posted 16 Sep 2024 on Hotels
The room was tidy and comfortable. It had everything we needed for our quick one night stay. If you wanted the lowest rated thing would be the couch.. It was a pull out and you could tell it was well used.
Comment from Hotel Management
17 Sep 2024 by Guest Services, Hotel Management
Thank you for staying with us. I am glad to hear the room was tidy and comfortable. We look forward to seeing you again.
by A verified traveler
👍👍
Posted 3 Sep 2024 on HotelsGreat hotel. Very clean, great staff, excellent breakfast. The pool and hot tub were very clean. Just a really nice spot to stay at if you’re in the area
Comment from Hotel Management
6 Sep 2024 by Karen, Hotel Management
We are glad you enjoyed your stay with us! We look forward to seeing you again.
