Ratings based on 662 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Summary: Parking and check in logitics are incredibly flawed and the male at the desk was disrespectful and dismissive when this We checked in at approximately 6:30pm on Sept 21. There was no available space at the check in area and we were forced to park on the attached parking lot. There were two hotel vans parked in the spots outside the doors and several small cars were double parked in front of other vehicles. Of note, a red Fiat occupied one space of the minimal check in parking for the duration of our stay. Since the checkin parking was overly occupied (double parked) we parked where hotel access was indicated. There is no elevator. We entered a dark hallway with dirty stairs heading downward. We then went down two levels of the parking lot in open metal stairs with our rolling luggage. If you fear heights this would be very challenging. Once we arrived with our luggage at the bottom of the stairs at the arrival spot we noticed no cars had moved. We then went up a half flight of stairs with our luggage to check in. There was no ramp. When we mentioned the parking situation to the male at the desk he said that we should have used the check in area. When I told him his vehicles had blocked needed parking he said “well you came at a busy time” and walked away from me. I was clearly physically distressed from having to move luggage down three flights of industrial stairs and his lack of professionalism and respect shocked me. The property was 3*. Location=A
by A verified traveler
Posted 8 Sep 2024
Bedroom dull and didn’t smell fresh. For deluxe rooms we were disappointed.
by A verified traveler
Posted 23 Aug 2024
Very old and depreciated property
by A verified traveler
Avginon
Posted 22 Aug 2024 on Hotelsfront desk staff was excellent, very friendly and informative
by A verified traveler
Posted 8 Aug 2024 on Hotels
by A verified traveler
Posted 2 Aug 2024
by A verified traveler
Posted 31 Jul 2024 on Hotels
The man on the desk when we checked in was so polite and helpful, wouldn’t hear of me carrying my own bag up the stairs from the parking, very well presented and efficient.
by A verified traveler from New York
Posted 8 Jul 2024
by A verified traveler from Ossining
Posted 5 Jul 2024
Excellent front reception desk
by A verified traveler from Ossining
Posted 3 Jul 2024
Excellent Hotel
