Ratings based on 968 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Charlène, Hotel Management
Bonjour,Merci beaucoup d’avoir pris le temps de partager votre avis. Nous sommes ravis que vous ayez apprécié votre séjour à l'Avignon Grand Hôtel. Nous mettons un point d'honneur à offrir à nos clients un service de qualité, et vos remarques nous aident à nous améliorer chaque jour.Nous serions heureux de vous accueillir à nouveau lors de votre prochaine visite à Avignon et de vous offrir une expérience encore plus agréable.Bien cordialement,La Réception
by A verified traveler from Oakbank
Posted 2 Nov 2024
The hotel was in an excellent location, very near to the train station. The front desk staff was very accommodating. The hotel room was a little run down. There was a strong odour in the room, I believe it was a sewer smell. When we reported it the staff did not appear surprised and said they would have it addressed. They did, but it was back the next day.
Comment from Hotel Management
10 Nov 2024 by Charlène, Hotel Management
Hello,Thank you for taking the time to share your experience. We are pleased that you enjoyed our location and the hospitality of our front desk team. However, we are truly sorry that the smell in your room did not meet your expectations. We apologize for the inconvenience.We have noted your comments and will continue to do our best to address this issue more effectively. Your comfort is very important to us, and we hope to have the opportunity to offer you a more pleasant experience on your next visit.Best regards,The Reception Team
by A verified traveler from Denver
Posted 18 Oct 2024
Comment from Hotel Management
10 Nov 2024 by Charlène, Hotel Management
Bonjour,Un grand merci pour cette excellente note ! Nous sommes ravis que votre séjour ait répondu à vos attentes. Votre satisfaction est notre priorité et nous sommes heureux de savoir que vous avez passé un moment agréable parmi nous.Nous espérons vous accueillir à nouveau très bientôt à l'Avignon Grand Hôtel !Cordialement,La Réception
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
10 Nov 2024 by Charlène, Hotel Management
Bonjour,Un grand merci pour cette excellente note ! Nous sommes ravis que votre séjour ait répondu à vos attentes. Votre satisfaction est notre priorité et nous sommes heureux de savoir que vous avez passé un moment agréable parmi nous.Nous espérons vous accueillir à nouveau très bientôt à l'Avignon Grand Hôtel !Cordialement,La Réception
by A verified traveler
Posted 23 Sep 2024
And the staff was terrific. Only problem was the bathroom had a strong odor at times when it was warm and humid.
Comment from Hotel Management
10 Nov 2024 by Charlène, Hotel Management
Hello,Thank you so much for your positive feedback. We are delighted to hear that you enjoyed the service provided by our staff. It’s always a pleasure to know that our guests feel well taken care of.We also appreciate your comments regarding the odor in the bathroom. We have noted this and will take the necessary steps to address the issue to ensure an even more pleasant experience during your next stay.We look forward to welcoming you again soon at the Avignon Grand Hôtel.Kind regards,The Reception
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
10 Nov 2024 by Charlène, Hotel Management
Bonjour,Un grand merci pour cette excellente note ! Nous sommes ravis que votre séjour ait répondu à vos attentes. Votre satisfaction est notre priorité et nous sommes heureux de savoir que vous avez passé un moment agréable parmi nous.Nous espérons vous accueillir à nouveau très bientôt à l'Avignon Grand Hôtel !Cordialement,La Réception
by A verified traveler
Posted 18 Sep 2024
Quiet, comfortable, excellent position, friendly staff, large room but decor is a bit dated and breakfast is anple and satisfying rather than exciting
Comment from Hotel Management
10 Nov 2024 by Charlène, Hotel Management
Hello,Thank you very much for your kind feedback! We are pleased to hear that you enjoyed the quiet, comfort, excellent location, and the friendliness of our staff. Your satisfaction is our top priority, and we strive to always provide quality service.Regarding the room décor, we’ve taken note of your comments. While we do not have any immediate plans for a renovation in this regard, we are always looking for ways to improve our guests' comfort and experience within the limits of our property.We would be delighted to welcome you again on your next visit to Avignon.Kind regards,The Reception
by A verified traveler
Posted 18 Sep 2024
I never had such bad experience as soon as i entered the room i felt a very strong smell that could not be tolerated. i asked for a change of room and it was denied but they offered to send a person to check who sprayed a little perfume and left. all night i could not sleep absolutely a terrible experience
Comment from Hotel Management
10 Nov 2024 by Charlène, Hotel Management
Hello,Thank you for your feedback, and we are truly sorry to hear that your experience did not meet your expectations. Your comfort and well-being are our top priority, and we deeply regret the issue you encountered.We fully understand how uncomfortable this must have been, and we apologize for how the situation was handled. We have taken note of your comments and will do our best to ensure this does not happen again in the future.We hope to have the opportunity to provide you with a better experience during your next stay at the Avignon Grand Hôtel.Kind regards,The Reception
by A verified traveler
Posted 12 Sep 2024
Good room, as last year needs a coat of paint.shower needs descaling in shower.
Comment from Hotel Management
10 Nov 2024 by Charlène, Hotel Management
Hello,Thank you very much for your feedback and for choosing to return to the Avignon Grand Hôtel. We are glad to hear that you enjoyed your room and that your stay was pleasant.We have taken note of your comments regarding the painting and the shower descaling, and we will ensure that these areas receive the necessary attention. Your feedback helps us to improve our services and provide an even better experience for our guests.We look forward to welcoming you again on your next visit to Avignon.Kind regards,The Reception
by A verified traveler
Posted 8 Sep 2024
Needs English speaking Television
Only French and German speaking Television.
Hard to Navigate
Poor
Comment from Hotel Management
10 Sep 2024 by Charlène, Hotel Management
Hello,Thank you very much for your excellent rating and for taking the time to share your feedback with us. We are delighted that you enjoyed your stay at the Avignon Grand Hotel!Regarding the television, we understand that channel diversity is important for our English-speaking guests. We take your comment on board and will explore options to improve this in the future.We look forward to welcoming you back soon!Yours sincerely The Avignon Grand Hôtel team
