Ratings based on 951 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
Everything was great!
Comment from Hotel Management
25 Jun 2024 by La réception, Hotel Management
Bonjour Steven,Merci beaucoup pour votre commentaire !Nous sommes ravis d'apprendre que tout s'est parfaitement bien passé durant votre séjour. Votre satisfaction est notre plus grande récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement,
by A verified traveler
Posted 19 Jun 2024
A good location, quiet. We would appreciate a la cart menu for breakfast. Buffet was limited and expensive.
Comment from Hotel Management
25 Jun 2024 by La réception, Hotel Management
Bonjour Lynne,Merci pour votre avis positif !Nous sommes heureux que vous ayez apprécié notre emplacement et la tranquillité de notre hôtel. Nous prenons note de votre suggestion concernant le petit déjeuner. Nous allons examiner la possibilité d'ajouter un menu à la carte pour offrir plus de choix à nos clients.Merci encore pour vos précieux commentaires. Nous espérons vous accueillir à nouveau très bientôt.Cordialement,
by A verified traveler
Posted 12 Jun 2024
Lovely building, great location, needs moderisation.
Comment from Hotel Management
25 Jun 2024 by La réception, Hotel Management
Dear Ian,Thank you for your feedback.We're delighted that you appreciated our lovely building and great location. Your observation about modernization is duly noted, and we are continuously working on upgrades to enhance our guests' experience.We appreciate your input and hope to welcome you back for an even more enjoyable stay in the future.Best regards,
by A verified traveler
Posted 11 Jun 2024
We stayed in a room located in a strange modern yet outdated annex to the original building. Room was dark and unwelcoming; shower head wouldn't stay in position and soaked the floor under water pressure. Doors slammed in other rooms during early hours. Breakfasting area was overcrowded; no trays to carry buffet food to the table - saw a poor disabled man knocked off his feet by a woman flailing around at the coffee machine. Pool was full of leaves. They tried to charge us for a meal in the restaurant we didn’t have, claiming we’d signed for it!
Comment from Hotel Management
25 Jun 2024 by La réception, Hotel Management
Dear Colin,Thank you for sharing your feedback with us.We apologize for the disappointing experience you had during your stay. Your comments are concerning, and we take them seriously. We are sorry that the room in the annex did not meet your expectations and for the issues with the shower and noise disturbance. Your feedback regarding the breakfast area and pool cleanliness are also noted, and we will address these areas with our team to improve our services.Regarding the restaurant charge issue, we assure you that we will investigate this matter thoroughly to prevent such misunderstandings in the future.Please accept our sincere apologies for the inconveniences you encountered. We appreciate your constructive criticism as it helps us to improve. If you would like to discuss your experience further, please feel free to contact us directly.We hope to have the opportunity to regain your trust and welcome you back for a more positive experience.Kind regards,
by A verified traveler
Posted 31 May 2024
Ants in the room and patio.
Comment from Hotel Management
25 Jun 2024 by La réception, Hotel Management
Chère Kelli,Nous vous remercions d'avoir pris le temps de partager votre avis avec nous. Nous sommes heureux que vous ayez trouvé des aspects positifs lors de votre séjour parmi nous.Nous prenons note de vos commentaires et nous nous excusons pour les aspects qui n'ont pas totalement répondu à vos attentes. Votre retour est très important pour nous aider à améliorer nos services et à mieux répondre aux attentes de nos clients.Nous espérons avoir le plaisir de vous accueillir à nouveau pour une expérience qui mérite un score encore plus élevé.Cordialement,
by A verified traveler
Posted 29 May 2024
Staff are very friendly. Hotel is nicely located too.
Comment from Hotel Management
25 Jun 2024 by La réception, Hotel Management
Bonjour Margo,Merci beaucoup pour votre note parfaite !Nous sommes ravis que vous ayez passé un excellent séjour parmi nous. Votre satisfaction est notre plus grande récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement,
by A verified traveler from PETALUMA
Posted 27 May 2024
Beautiful building needing major renewal. The “new” rooms are like staying in shipping containers!
Comment from Hotel Management
25 Jun 2024 by La réception, Hotel Management
Dear Nariman,Thank you for sharing your feedback with us. We appreciate your kind words about our beautiful building, but we regret that our "new" rooms did not meet your expectations.We understand your concerns regarding the room aesthetics, and we apologize for any disappointment caused. Please know that guest comfort and satisfaction are our top priorities, and we continuously strive to enhance our accommodations. Your comments regarding the need for a major renewal are noted, and we will discuss this with our management team for future improvements.We value your input as it helps us identify areas where we can make necessary changes. Should your travels bring you back to our area, we hope to have the opportunity to provide you with an upgraded experience that meets and exceeds your expectations.Warm regards,
by A verified traveler
Posted 26 May 2024
The room was quiet and good but there was not enough staff at the front desk on arrival and especially the breakfast room. One person had to handle food, service, seating and clean up and it was chaos. Food was out and no tables, coffee machine broken. Expected better.
Comment from Hotel Management
25 Jun 2024 by La réception, Hotel Management
Dear Carla,Thank you for taking the time to provide your feedback following your recent stay with us. We sincerely apologize for the inconveniences you encountered, especially regarding the front desk and breakfast service. Your comments have been taken seriously, and we are actively working to improve our staffing levels and operational procedures to prevent such issues from occurring in the future.We understand the frustration caused by having limited staff during busy times, leading to delays and a less than satisfactory breakfast experience. Rest assured, we are reviewing our staffing schedules to ensure adequate coverage and training to enhance service efficiency and quality.Your feedback is invaluable to us as it helps us identify areas where we can improve. We truly appreciate your understanding and patience. Should your travels bring you back to the area, we would love the opportunity to provide you with a much-improved experience.Warm regards,
by A verified traveler
Posted 21 May 2024
The contemporary piece is horrible
Comment from Hotel Management
25 Jun 2024 by La réception, Hotel Management
Cher Jeffrey,Nous vous remercions d'avoir pris le temps de partager votre avis avec nous. Nous sommes désolés d'apprendre que le morceau contemporain ne vous a pas plu lors de votre récent séjour.Nous prenons vos commentaires au sérieux et nous nous excusons pour toute déception causée. Votre confort et votre satisfaction sont notre priorité absolue. Nous allons examiner cette question avec notre équipe pour comprendre comment améliorer cette expérience à l'avenir.Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience plus satisfaisante.Cordialement,
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
25 Jun 2024 by La réception, Hotel Management
Cher Alan,Merci d'avoir partagé votre expérience avec nous. Nous sommes ravis que votre séjour ait été globalement positif.Nous prenons en compte votre évaluation et vos commentaires. Vos remarques sont précieuses pour nous aider à améliorer nos services et à mieux répondre aux attentes de nos clients.Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt pour une expérience encore plus satisfaisante.Cordialement,
