Ratings based on 960 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Chef de réception, Hotel Management
Bonjour,Toute l’équipe du Cloître Saint Louis**** vous remercie chaleureusement pour cette magnifique note de 5/5 et d’avoir partagé votre avis sur notre établissement à tous nos lecteurs. Nous mettons tout en œuvre afin que le séjour de nos clients soit une escale magique. Nous sommes attentifs aux besoins de notre clientèle et à la qualité de nos services. Nous sommes toujours très heureux de lire que ça a été le cas pour vous. Nous espérons que la ville d’Avignon a su vous éblouir également. Nous serions ravis de vous accueillir de nouveau au Cloître Saint Louis**** pour un prochain séjour inoubliable. Nous vous souhaitons une bonne continuation.Sincères salutations,YoannChef de Réception
by A verified traveler
Posted 14 Sep 2024
The property is historic and picturesque. Our attic room was quaint, but its low ceilings probably would be difficult for tall people. (We are short.) There is a rooftop terrace, nice for sunning, with a small pool. The restaurant, including an outdoor patio, is good, and we also enjoyed the breakfast. (A minor complaint: creaky wooden stairs to the attic room and also an occasional very loud noise, which might have been the elevator?)
The employee who checked us in was efficient, but the night reception staff was wonderful! Around 11:00 pm, we realized that we had a transportation problem, and they quickly helped us solve it!
The hotel location, mere minutes from the Avignon Centre train station and just inside the city walls, is extremely walkable to the Palais des Pâpes and the Pont de Avignon, among other touristic sites. We rented bikes for a short ride through the city and on an island directly across from Pont de Avignon.
Avignon is also centrally located for day trips to other towns and sites, such as Pont du Gard.
Comment from Hotel Management
24 Sep 2024 by Yoann Front Office Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your experience at our establishment. We are pleased to hear that your stay met your expectations. We always put our heart and soul into ensuring the well-being of our guests. Feedback like yours is a true victory for the entire team at Cloître Saint Louis****. Our exceptional 16th-century building always promises an enchanting stay.We also hope that you left with wonderful memories of our exceptional city, Avignon.We look forward to welcoming you again to Cloître Saint Louis****!We wish you all the best.Sincerely,
by A verified traveler
Posted 31 Aug 2024
Thank you to the very helpful reception staff
Comment from Hotel Management
24 Sep 2024 by Yoann Front Office Manager, Hotel Management
Dear,All of the staff of the Hotel Cloître Saint Louis**** would like to warmly thank you for this magnificent score of 5/5 and that you were kind enough to share your opinion with our readers. We do our very best during a guests stay to ensure that it is a magical one. We try to be attentive to your needs and to the quality of the services that we offer. We are always delighted to read that this was the case for you. We hope that our beautiful medieval city charmed you as well and would be delighted to welcome you back to the Cloitre for yet another unforgettable stay. With our very Best Regards,
by A verified traveler
Posted 22 Jul 2024
by A verified traveler from Friendswood
Posted 7 Jul 2024
Comment from Hotel Management
24 Sep 2024 by Yoann Chef de Réception, Hotel Management
Bonjour,Toute l’équipe du Cloître Saint Louis**** vous remercie chaleureusement pour cette magnifique note de 5/5 et d’avoir partagé votre avis sur notre établissement à tous nos lecteurs. Nous mettons tout en œuvre afin que le séjour de nos clients soit une escale magique. Nous sommes attentifs aux besoins de notre clientèle et à la qualité de nos services. Nous sommes toujours très heureux de lire que ça a été le cas pour vous. Nous espérons que la ville d’Avignon a su vous éblouir également. Nous serions ravis de vous accueillir de nouveau au Cloître Saint Louis**** pour un prochain séjour inoubliable. Nous vous souhaitons une bonne continuation.Sincères salutations,YoannChef de RéceptionBonjour,Nous vous remercions chaleureusement d’avoir partagé votre expérience qui fut très positive à tous nos lecteurs. C’est toujours une réussite pour toute l’équipe de lire des retours comme le votre. Nous sommes aux petits soins pour chacun de nos clients afin que le séjour au Cloitre Saint Louis**** soit inoubliable. Nous sommes ravis de lire que notre bâtisse et l’expérience proposée furent à votre goût. Nous espérons que vous êtes repartis avec des très beaux souvenirs de notre ville médiévale également. C’est avec grand plaisir que nous vous accueillerons de nouveau au Cloitre. Nous vous souhaitons une bonne continuation.Sincères salutations,
by A verified traveler
Posted 7 Jul 2024
Everything about Le Cloitre was great, though the food wasn't as good as I remember.
Comment from Hotel Management
6 Aug 2024 by Chef de réception, Hotel Management
Dear Graham,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed your stay at Le Cloitre and that everything was great overall. However, we regret to learn that the food did not meet your expectations as it did in the past. Your comments are very important to us, and we will review them with our culinary team to ensure we maintain the high standards our guests expect.We appreciate your loyalty and hope to have the pleasure of welcoming you back soon for an even better experience.Best regards,Front Office Manager
by A verified traveler
Posted 27 Jun 2024 on Orbitz
by A verified traveler
Posted 23 Jun 2024
Cute , pool great, safe lovely area
by A verified traveler
Injured while showering!
Posted 23 Jun 2024 on HotelsSadly our stay was not good. While showering literally the steel grate by the shower head fell on me. It hit my shin then my toes. I had marks and bruises and my toes were swollen. I immediately reported this to the front desk and was told "this has never happened before" and when I asked if they had any medical supplies or help they said no. They scheduled the maintenance man to come at 0930 the next day and he showed at 11. At no point during the remaining days of our stay did they offer to comp anything or even check on me to see if I was okay. It was beyond unacceptable and they are lucky I was not hurt worse. Also we woke daily to new bug bites each morning. There were bugs clearly in the room and biting us in our sleep. I would not recommend this place which is unfortunate because the location is great. Lastly, the photos are not accurate to what the hotel and pool actually look like. I'm extremely disappointed in how our vacation turned out and how little care was given when they saw my injuries and even had a picture of the injuries.
Comment from Hotel Management
23 Jun 2024 by Yoann / Front Office Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are deeply sorry to hear about the inconveniences you experienced and we extend our sincere apologies for the incidents that occurred.Regarding the accident in the shower, we are extremely concerned about what happened. The safety and well-being of our guests are our top priorities, and we have immediately taken steps to address this issue and prevent it from happening again. We sincerely regret that our team was unable to provide you with adequate medical assistance on site. We will reassess our procedures to ensure that we are better prepared to respond to such situations in the future.We also understand that the presence of moskitos in your room affected the quality of your stay. As for the hotel photos, we are committed to updating our images to accurately reflect the current state of our facilities.We deeply regret that these issues spoiled your vacation and that we were unable to meet your expectations. Once again, we offer our sincerest apologies and hope that you will give us another chance to provide you with a positive stay experience in the future.Sincerely,The reception
by A verified traveler
Posted 20 Jun 2024
Everything was great!
Comment from Hotel Management
25 Jun 2024 by La réception, Hotel Management
Bonjour Steven,Merci beaucoup pour votre commentaire !Nous sommes ravis d'apprendre que tout s'est parfaitement bien passé durant votre séjour. Votre satisfaction est notre plus grande récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement,
