Ratings based on 968 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from toronto
Posted 15 Nov 2024
Good
Comment from Hotel Management
15 Nov 2024 by Myriam Fernandes, Directrice Customer Relations, Hotel Management
亲爱的Cha Kun，非常感谢您给予我们5/5的高分和积极的评价。 您的满意是对我们最大的奖励，您的鼓励将激励我们继续为每一位客人提供优质服务。 我们希望在您下次访问阿维尼翁时再次荣幸地接待您。 如果您今后有任何预订或特殊要求，请随时直接与我们联系。 致以我们最诚挚的问候、
by A verified traveler from South San Francisco
Posted 6 Nov 2024
This is an excellent and affordable hotel right in old town Lyon. Staff was very helpful.
Comment from Hotel Management
7 Nov 2024 by Myriam Fernandes, Directrice Customer Relations, Hotel Management
Dear James We would like to thank you warmly for your feedback and your perfect rating! We are delighted to hear that you had a pleasant stay at the Hôtel de l'Horloge. Your satisfaction is our priority, and we are delighted to know that our location in the heart of Avignon's old town and the help provided by our team helped to make your stay a memorable one. We look forward to welcoming you back for another wonderful experience in our establishment! Yours sincerely,
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Myriam Fernandes, Directrice Customer Relations, Hotel Management
Cher StevenNous vous remercions chaleureusement pour votre évaluation de 5/5 à la suite de votre séjour à l'Hôtel de l'Horloge. Nous sommes ravis de savoir que votre expérience a été satisfaisante et à la hauteur de vos attentes.Votre confiance est précieuse pour nous, et nous serions ravis de vous accueillir à nouveau lors de votre prochaine visite à Avignon. N'hésitez pas à nous faire part de toute demande spécifique pour un futur séjour, notre équipe se fera un plaisir de vous assister.Bien cordialement,
by A verified traveler
Posted 24 Oct 2024
This is a lovely hotel in the heart of the pedestrianised area of Avignon. The staff were very pleasant and helpful, conversing comfortably in English, rather than relying on my schoolboy French. The room was comfortable, clean and quiet.
Comment from Hotel Management
24 Oct 2024 by Myriam Fernandes, Directrice Customer Relations, Hotel Management
Dear Robert : Thank you very much for taking the time to share your experience at the Hôtel de l'Horloge and for giving us a 5/5 rating. It is a real pleasure to read that you appreciated our location in the heart of Avignon's pedestrian area and the quality of our welcome. We attach great importance to offering a warm and personalised service, and we are delighted that our team was able to meet your expectations, particularly in English. We attach great importance to offering a warm and personalised service, and we are delighted that our team was able to meet your expectations, particularly in English. We are also pleased to know that your room provided you with the comfort and tranquillity you were looking for. Your satisfaction is our greatest reward and we hope to have the pleasure of welcoming you again on your next visit to Avignon. With our best regards,
by A verified traveler
Posted 24 Oct 2024
Wonderful place!
Comment from Hotel Management
24 Oct 2024 by Myriam Fernandes, Directrice Customer Relations, Hotel Management
Dear Sara We would like to thank you sincerely for your feedback following your recent stay at the Hôtel de l'Horloge. It is a real pleasure to read that you had an excellent time with us and that you were fully satisfied with our establishment. Your praise encourages us to continue to offer a quality service and to make each stay a memorable experience. We hope to have the pleasure of welcoming you back to Avignon very soon. Yours sincerely,
by A verified traveler from Duxbury
Posted 24 Oct 2024
We liked everything about this property other than how difficult it was to try to find it by car. Avignon inside the city walls is a mirrors-in driving disaster. Narrow one way streets everywhere. Wayze sent us down a too narrow street and our car almost got stuck. Inches to spare. At night! The main garage under the Palace of the Popes is just 100 yards away. Better to aim for that garage and it’s an easy walk. The hotel could provide more clear driving jnstructiins and a map of which city gate to enter for that garage. Otherwise the perfect location.
Comment from Hotel Management
24 Oct 2024 by Myriam Fernandes, Directrice Customer Relations, Hotel Management
Dear Anita, Thank you for taking the time to share your feedback following your stay at the Hôtel de l'Horloge. We are delighted that you enjoyed our establishment and its ideal location in the heart of Avignon. We are delighted that you enjoyed our establishment and its ideal location in the heart of Avignon. We fully understand the difficulties you encountered in accessing the hotel by car, and we apologise for any inconvenience caused. The layout of the city's narrow streets can be complex, especially at night. We appreciate your suggestion for more precise directions and a detailed access map to facilitate our customers' arrival. We will take steps to improve this information, in particular by recommending direct access to the Palais des Papes car park, located just a few steps from the hotel, as you rightly mentioned. Thank you again for your constructive comments, which enable us to continue to improve our service. We hope to have the pleasure of welcoming you again during your next visit to Avignon. We hope to have the pleasure of welcoming you again during your next visit to Avignon. Best regards,
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Myriam Fernandes, Directrice Customer Relations, Hotel Management
Dear Matthew Thank you very much for taking the time to share your experience of your stay at the Hotel de l'Horloge. We are delighted that you enjoyed your stay and that you gave us a very good rating of 4/5. Your satisfaction is very important to us and we hope that you enjoyed your stay with us. Your satisfaction is at the heart of our priorities, and we hope that you had a pleasant time with us. If you have any suggestions or additional comments that could help us to further improve our services, please do not hesitate to share them. Your feedback is invaluable and helps us to meet our customers' expectations even better. We hope to have the pleasure of welcoming you back the next time you visit Avignon. Best regards,
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Dear Sarah, e would like to sincerely thank you for taking the time to share your experience during your stay at the Hôtel de l'Horloge. Your rating of 4 out of 5 means a lot to us and encourages us to continue to improve our service. Although you did not leave a comment, please be assured that we are very attentive to every detail that makes your stay memorable. If you have any suggestions or aspects you would like to share, please let us know and we look forward to welcoming you back very soon to provide you with an even more enjoyable experience. In the meantime, we wish you all the best for your discoveries and adventures! Sincerely,
by A verified traveler from Weston
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Dear Andrew Many thanks for your perfect 5/5 review! We are delighted to hear that your stay at the Hotel de l'Horloge lived up to your expectations. Your satisfaction is our greatest reward, and we would be delighted to welcome you back on your next visit to Avignon. Would you like to be surprised by our new sightseeing recommendations or treat yourself to an even tastier breakfast? Do not hesitate to let us know what you would like to do to make your next experience even more memorable. We hope to see you soon! Best regards,
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Dear Sasha, We would like to thank you sincerely for taking the time to fill in our satisfaction questionnaire following your stay at the Hôtel de l'Horloge. We are delighted to hear that you had a good time with us, even if your evaluation does not give us any precise details. Your experience is invaluable to us, and we would like to know what contributed to your 4 out of 5 rating. Your feedback, both positive and constructive, helps us to continually improve our service and provide our guests with an unforgettable experience. We look forward to welcoming you back very soon, so that you can discover even more of the charms of our beautiful city of Avignon and our establishment. Please do not hesitate to contact us directly during your next visit; we would be delighted to offer you a tailor-made experience! We hope to see you soon! Sincerely,
