Ratings based on 511 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
It was wonderful
Comment from Hotel Management
25 Sep 2024 by Amanda-General Manager, Hotel Management
Thank you for your fantastic review! We’re so glad to hear that you had a wonderful stay with us.Your satisfaction means a lot to our team, and we can’t wait to welcome you back for another great experience!
by A verified traveler
Posted 23 Sep 2024
Our stay was just one night - slept great and everyone was very pleasant. Breakfast was great!
Comment from Hotel Management
25 Sep 2024 by Amanda-General Manager, Hotel Management
Thank you for your lovely feedback! We’re thrilled to hear that you had a great one-night stay and enjoyed a restful sleep. It’s also wonderful to know that you found our breakfast to be great!We appreciate your kind words about our team, and we hope to welcome you back for another pleasant stay in the future!
by A verified traveler from Morgantown
Posted 21 Sep 2024
Sheets were dirty and the property common areas were also worn and needed cleaning. The bathroom floor was also grimy.
On the positive side, the front desk staff was professional, and the breakfast staff member was great. She clearly took pride in doing her job well and was very conscientious and quick to keep items supplied and cleaned.
Comment from Hotel Management
25 Sep 2024 by Amanda-General Manager, Hotel Management
Thank you for sharing your review. We appreciate your honesty and are sorry to hear about the cleanliness issues you encountered during your stay. This is not the standard we strive for, and we will address these concerns with our housekeeping team to ensure improvements are made.We’re glad to hear that our front desk staff and breakfast team made a positive impression on you. Your kind words about their professionalism and dedication mean a lot to us.We hope you’ll consider giving us another chance in the future to provide you with a better experience.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Amanda-General Manager, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you rated your stay a perfect 5 out of 5.Your satisfaction means the world to us, and we’re glad you enjoyed your experience. We look forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 19 Sep 2024
Bed in sofa needed clean looked like bugs in it.
Comment from Hotel Management
25 Sep 2024 by Amanda-General Manager, Hotel Management
Thank you for sharing your review. We appreciate your feedback and are glad to hear you enjoyed your stay overall.However, we sincerely apologize for the condition of the sofa bed. This is not up to our standards, and we will address this issue immediately with our housekeeping team to ensure it is thoroughly cleaned.Your comments are valuable to us, and we hope to welcome you back for a more enjoyable experience in the future.
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Amanda-General Manager, Hotel Management
Thank you for the perfect rating! We’re thrilled to hear you had such a wonderful experience with us. Your feedback means a lot, and we look forward to welcoming you back soon!
by A verified traveler
Posted 15 Sep 2024
Good
Comment from Hotel Management
18 Sep 2024 by Amanda-General Manager, Hotel Management
Thank you for your review! We’re glad to hear that you had a good experience with us. Your feedback is valuable, and we look forward to welcoming you back for an even better stay in the future!
by A verified traveler
Posted 15 Sep 2024
Friendly staff
Comment from Hotel Management
18 Sep 2024 by Amanda-General Manager, Hotel Management
Thank you for the perfect rating! We’re delighted to hear that you had such a great experience with us. Your feedback motivates us to keep providing excellent service. We can’t wait to welcome you back!
by A verified traveler
Posted 14 Sep 2024
I paid for my hotel room on Expedia. when i got to the hotel they ask for my credit card. I assume it was for incase i used room service. but no, they charged on credit card for what i already paid on Expedia and i cam getting nowhere with this hotel getting a refund!!
Comment from Hotel Management
18 Sep 2024 by Amanda-General Manager, Hotel Management
Thank you for sharing your feedback with us. We understand that your reservation was prepaid, but since you did not arrive on your scheduled date, it was marked as a No Show and cancelled. The No Show fee is the rate for the first night. Since your reservation was made through Expedia, they will need to process your refund. When you arrived, we were happy to assist you with a new reservation directly through the hotel. If you have any further questions regarding your original reservation, please reach out to Expedia for assistance.
by A verified traveler
Posted 13 Sep 2024
A good sleep beds are great
Comment from Hotel Management
18 Sep 2024 by Amanda-General Manager, Hotel Management
Thank you for your review! We’re delighted to hear that you had a good sleep and found our beds great. Your comfort is important to us, and we appreciate your feedback.We hope to welcome you back for another enjoyable stay soon!
