Ratings based on 385 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
Spacious one bedroom suite with frig and microwave. Room was quiet with separate living room area. Walked to restaurant for happy hour/dinner. Brewery was closed on Mondays but would have hit there too. Dated hotel but the room has the newer non carpet flooring so seem like working on updates. Didn’t use pool but was open. Included breakfast was decent.
Comment from Hotel Management
26 Jun 2024 by Amanda Wilson-General Manager, Hotel Management
Thank you for your wonderful review and for choosing to stay with us. We're delighted to hear that you enjoyed our spacious one-bedroom suite equipped with a refrigerator and microwave, as well as the separate living room area that provided a quiet and comfortable stay. It's great to know that you found our location convenient for dining out, despite the brewery being closed.We appreciate your understanding regarding the updates we are making to our hotel, including the newer non-carpet flooring in the rooms. Your feedback encourages us to continue improving our facilities for our guests' comfort.We're also pleased that you found our included breakfast to be to your satisfaction. Should your travels bring you back to the area, we would love to welcome you again for another pleasant stay.
by A verified traveler
Posted 26 Jun 2024
Cheap and it feels that way.
by A verified traveler
Posted 23 Jun 2024
This property was not up to your ratings. We arrived and there was dirt & debris swept out of the room in front of the hall floor. Stairs (which we had to use even though I walk with a walker because the elevator wasn't working) were totally filthy with horrible carpet runner. None of the lights were plugged in, the bedside table was sticky with some liquid under the clock, items like special hangers & a large plastic garment bag were in the closet & between the chair & couch. It was hard to believe anyone had cleaned the room. We were told by staff that it was last cleaned on 6/12/24 and we checked in on 6/14/24. We had reservations for 4 nights, but had to leave after only 2 nights when the elevator quit working. It was unsafe for me and my walker. It was a horrible experience.
Comment from Hotel Management
26 Jun 2024 by Amanda Wilson-General Manager, Hotel Management
Thank you for sharing your recent experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback is incredibly valuable as it helps us to improve our services and ensure our guests have a comfortable stay.We are deeply sorry to hear about the cleanliness issues you described, as well as the inconvenience caused by the non-functional elevator. This does not reflect the high standards we strive to maintain. Please rest assured that we are investigating these matters internally to prevent such occurrences in the future.Your safety and comfort are our top priorities, and we regret that we were unable to provide you with a satisfactory stay. We understand your decision to leave early under the circumstances with the elevator, and we apologize for any inconvenience caused by this situation.We would like to discuss this matter further with you and resolve it to your satisfaction. Please contact us directly at [hotel contact information] so that we can address your concerns and make things right.Once again, we apologize for the disappointing experience and appreciate your understanding.
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Amanda Wilson-General Manager, Hotel Management
Thank you for sharing your feedback with us. We value all guest comments as they help us to continually improve our services.We apologize for falling short of your expectations during your recent stay. Your concerns regarding the cleanliness of the room and the condition of the facilities are taken seriously, and we regret any inconvenience this may have caused.Rest assured, we are addressing the issues you mentioned with our housekeeping and maintenance teams to ensure that our standards are consistently met.We appreciate your candid feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
by A verified traveler
Posted 21 Jun 2024
Better than expected. Staff were super nice, and although property/room are getting a little outdated I would highly recommend this property all things considered.
Comment from Hotel Management
26 Jun 2024 by Amanda Wilson-General Manager, Hotel Management
Thank you so much for your outstanding review and recommendation! We are delighted that your stay with us exceeded your expectations.Your kind words about our super nice staff mean a lot to us. We strive to provide excellent service to all our guests, and we are thrilled that you had a positive experience despite our property and rooms showing signs of age.Your feedback is invaluable to us as we continue to improve our facilities. We greatly appreciate your recommendation and look forward to welcoming you back on your next visit.
by A verified traveler
Posted 20 Jun 2024
Was ok
Comment from Hotel Management
26 Jun 2024 by Amanda Wilson-General Manager, Hotel Management
Thank you for sharing your feedback with us. We value your input as it helps us to improve our services for all our guests.We apologize if your recent stay did not fully meet your expectations. Your comments are important to us, and we will use them to address any areas where we can improve.If there are specific details or concerns you would like to discuss further, please feel free to reach out to us directly. We are committed to providing a great experience for our guests and would appreciate the opportunity to make things right.Thank you again for choosing to stay with us. We hope to welcome you back and exceed your expectations in the future.
by A verified traveler
Posted 19 Jun 2024
I wouldve gave 5 stars it just needs a lil updating. But other than that it was nice.
Comment from Hotel Management
26 Jun 2024 by Amanda Wilson-General Manager, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We appreciate your positive review and are delighted to hear that you found your experience nice overall.Your comments regarding the need for updates are noted, and we are continuously working to enhance our facilities to better serve our guests. Your feedback is invaluable as we strive to provide a comfortable and enjoyable stay for all.We hope to welcome you back in the future and exceed your expectations.
by A verified traveler
Posted 15 Jun 2024
Easy property to stay at while traveling. The bed was comfortable and the staff was great.
Comment from Hotel Management
26 Jun 2024 by Amanda Wilson-General Manager, Hotel Management
Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your comments regarding the pre-check-in process.We apologize if your overall experience did not fully meet your expectations. Your feedback is important to us, and we will share it with our team to ensure that we continue to improve our check-in process and overall guest experience.We value your input and hope to have the opportunity to welcome you back for a better stay in the future.
by A verified traveler
Posted 14 Jun 2024
Close to highway. Great staff!!
Comment from Hotel Management
26 Jun 2024 by Amanda Wilson-General Manager, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We appreciate your positive review and are delighted to hear that you found our location convenient and our staff great.Your comments are valuable to us as we strive to provide excellent service and a comfortable stay for all our guests. If there are any specific areas where we can further improve to enhance your experience, please feel free to let us know.We hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Amanda Wilson-General Manager, Hotel Management
Thank you so much for your excellent review! We are thrilled that you had a perfect stay with us.Your feedback means a lot to us, and we appreciate your kind words. It's fantastic to hear that everything met your expectations and that you enjoyed your time with us.We look forward to welcoming you back for another wonderful experience in the future.
