Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Convenient to restaurants and nightlife.
Comment from Hotel Management
18 Nov 2024 by The Westin Austin Downtown, Hotel Management
Thank you for the stellar review! We look forward to welcoming you back again soon.
by A verified traveler
Posted 17 Nov 2024
We had a great evening. The room was clean and comfortable, but we were woken up by two or three different parties coming in between 1-3 am and the breakfast was just ok. There were really limited options for dairy-free, light and kids.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by The Westin Austin Downtown, Hotel Management
Thank you so much for the stellar review! We look forward to welcoming you back soon.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Mary Grace, Hotel Management
Good Evening,Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We strive to provide excellent service and would appreciate the opportunity to learn more about where we can improve.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Mary Grace, Hotel Management
Thank you for giving a positive review. We appreciate this feedback and look forward to welcoming you back!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by David - Assistant General Manager, Hotel Management
Thank you so much for the 5 star review! I am happy to hear you enjoyed your experience with us, and can't wait to see you again soon!
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
14 Oct 2024 by David - Assistant General Manager, Hotel Management
Thank you so much for the 5 star review! I am happy to hear you enjoyed your experience with us, and can't wait to see you again soon!
by A verified traveler
Posted 28 Sep 2024
I made two separate reservations through the expedia app and still had several charges on my card for no reason they charged an extra night
Comment from Hotel Management
14 Oct 2024 by David - Assistant General Manager, Hotel Management
William, Thank you for your 5 star review, I am so happy to hear you enjoyed your stay! I appreciate you informing us about the billing challenges you faced, and want to ensure this has been rectified. If you can please respond at your convenience, so that I may look into this for you right away.
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
14 Oct 2024 by David - Assistant General Manager, Hotel Management
Thank you so much for the 5 star review! I am happy to hear you enjoyed your experience with us, and can't wait to see you again soon!
by A verified traveler
Posted 27 Sep 2024
Clean
Comment from Hotel Management
14 Oct 2024 by David - Assistant General Manager, Hotel Management
Thank you so much for the 5 star review! I am happy to hear you enjoyed your experience with us, and can't wait to see you again soon!
