Ratings based on 436 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 20 Nov 2024
front desk courtesy
Comment from Hotel Management
21 Nov 2024 by Brand Experience Team, Hotel Management
Hi Andrew, Thanks for your review, we really appreciate the support. Natalie #Team6
by A verified traveler
Posted 20 Nov 2024
I had the absolute worst experience ever.
Upon arriving, I had great difficulty receiving the keys to my booked stay.
After finally getting the keys, we arrive to a very filthy room. There was no remote either, so we couldn’t watch tv. A lot of roaches from the bathroom. Also, there were a lot of bed bugs.
Finally, my partner accidentally left the keys in the room, so we were locked out. While we were waiting outside, trying to figure out what to do, some homeless people outside started to fighting. This caused a lot of people to check out what was going on.
A lady that works there stepped outside and got them to leave. I had asked her if she could help me with my situation and she unlocked my door, but told my partner and I that we had to leave or she would call the cops.
My partner and I were absolutely dumbfounded. We don’t cause any trouble and didn’t want to escalate anything so we left and got another hotel.
The only thing I can think of why she was so upset is because she was interrupted of sleeping with a guest in one of the rooms.
The absolute worst experience I have ever had.
Comment from Hotel Management
21 Nov 2024 by Brand Experience Team, Hotel Management
Hi Izzy, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Natalie #Team6
by A verified traveler
Posted 18 Nov 2024
Staff very friendly and sale items were great.
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Joseph,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6
by A verified traveler
Posted 18 Nov 2024
Neighborhood setting for the hotel
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Joseph,We cannot wait to welcome you back soon for another visit. Maz K.#Team6
by A verified traveler
Posted 17 Nov 2024
It’s really spacious and the staff was great
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Abril, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon. Natalie #Team6
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Nancy Y., Hotel Management
Thank you for the perfect rating!!Nancy Y.#Team6
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Buildings are in set in wooded area and makes for a pleasing atmosphere. Area is very clean.
Comment from Hotel Management
12 Nov 2024 by Brand Experience Team, Hotel Management
Hi Joseph,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6
by A verified traveler
Posted 8 Nov 2024
Thank you
Comment from Hotel Management
8 Nov 2024 by Brand Experience Team, Hotel Management
Hi Himan, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Natalie #Team6
