Ratings based on 735 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The hotel is old and dirty, very smelly
by A verified traveler
Posted 24 Nov 2024
This property was very dirty and not maintained well at all. The staff was nice enough but not friendly. Unfortunately, I feel the staff was overworked as the same front desk staff was there for the 14 hours we were. We took the hit and left a day early and went to another hotel, actually a different, well maintained Staybridge Suites in Cedar Park.
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 21 Nov 2024
I was completely shocked when my fiancé video called me to see what his room looked like after he had checked in. He had some business to take care of in the Rockwall area and I secured this room through a third-party application. We have stayed in Staybridge Suites in other cities and really loved the rooms and the staff. The list of unacceptable items in his room were
The closet door was removed and the AC was exposed, The TV in the bedroom was visibly ripped from the wall in the bedroom, The room, as well as, the hotel had a strong odor of cigarette smoke, and last but not least, he was put on the bottom floor with curtains that were see through/Sheer. You could see through the windows from the outside in the living area and the bedroom. I asked him to get his things and check out. I secured another room at another hotel. This is what you are paying for when you book at this hotel.
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Terrible breakfast, no eggs the casserole was empty, no bacon, bread toaster doesn’t work it burns half of the bread, the waffle machine dispenser is so low that a line that you have to wait on the lo for 15 min, and the orange juice tastes only water.
by A verified traveler
Posted 28 Oct 2024
by A verified traveler from San Antonio
Posted 28 Oct 2024
Someone was given a key to mine and my husbands room and we were awoken at 12:36 am
by A verified traveler
Posted 23 Oct 2024
by A verified traveler from Houston
Posted 11 Oct 2024
Perfect hotel if you like to find dead bugs (roaches, crickets and small bugs possibly bed bugs) all under the bed and in the closet. Elevator was out for 3 days and probably still is. We also found hair and nail clippings on the floor which is a sign they don’t do basic housekeeping like vacuuming from the previous stay. They have complimentary laundry services but only one dryer out of the 3 work. Overall this was a terrible pick.
