Ratings based on 581 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
very clean
lovely bed
perfect location
by A verified traveler
Posted 12 Nov 2024
I have been going to this hotel since it was opened in 2015. It is in a great location. The facility has not been updated and desperately needs it. The couches in the lobby are threadbare and falling apart. The wood laminate in our room was lifting up in several places.
The staff, which historically has been helpful and cheerful, was dour and not helpful at all.
by A verified traveler
Posted 5 Nov 2024
We had an amazing time at the South Congress Hotel! From the moment we booked our stay, the customer service was fantastic. When we arrived, the staff welcomed us with big smiles and made checking in a breeze. They even surprised us with a complimentary bottle of champagne to toast our wedding—such a thoughtful touch! Plus, they went above and beyond for our pup, providing cozy bowls and a comfy bed just for him. We can’t wait to come back!
by A verified traveler
Posted 5 Nov 2024
We had a great stay. The hotel is clean and nice with a great location around lots of walkable shops & restaurants. They have underground parking that makes it great for easy in & out with the option of valet. The front desk was helpful. Our issue was the noise. We stayed on the second floor and they were hosting a wedding on a Saturday night. We could hear every word from the music being played until it was shut down at 11pm. After that, you could hear all of the clean up and shifting around of chairs/tables that night and into the next morning. We turned on a sound machine and that helped.
by A verified traveler
Posted 5 Nov 2024
Great room and convenience
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Michael, Hotel Management
Hello Jarid!Thank you so much for your positive scores! We're so happy to see that we can be proud of the experience you've had with us. We hope to see you again soon!Our Very Best,The South Congress Hotel Team
by A verified traveler from Medford
Posted 20 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Michael, Hotel Management
Hello James!Thank you so much for your positive scores! We're so happy to see that we can be proud of the experience you've had with us. We hope to see you again soon!Our Very Best,The South Congress Hotel Team
by A verified traveler
Posted 12 Oct 2024
The best thing about this quirky hotel are the cleaning ladies. They were so kind and helpful every day. They were so accommodating and considerate. They are the best!
by A verified traveler
Posted 30 Sep 2024
Liked the location and hotel was very clean
Comment from Hotel Management
30 Oct 2024 by Michael, Hotel Management
Hello Chris!Thank you so much for your positive scores! We're so happy to see that we can be proud of the experience you've had with us. We hope to see you again soon!Our Very Best,The South Congress Hotel Team
by A verified traveler from Lexington
Posted 26 Sep 2024
So weird to not be able to control the hot water. Also would have liked to have an alarm clock. (or instructions to work the contraption). Staff was very friendly, cool vibes in the decor, fun and hip location
