Ratings based on 984 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Could've been more friendlier
Comment from Hotel Management
21 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Jeremy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Austin - Round Rock. Though we appreciate your 3/5 score. I am saddened to read that the customer service was less than ideal. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Nicholas, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Austin - Round Rock. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Melissa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Austin - Round Rock and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Fnu. The staff and I at the Red Roof Inn Austin - Round Rock appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely,GabrielleRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Nov 2024
The hallway smells like the litter box that been sitting there for months sheets were dirty room wasn't clean properly stuff breaking easily AC not working AC starts smoking
Comment from Hotel Management
7 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Vicki,Thank you for taking the time to tell us about your experience at the RED ROOF INN AUSTIN - ROUND ROCK. I am sorry that your experience did not meet your expectations due to the odor you described in the hallway, the cleanliness of the sheets, and the other highlighted issues. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
5 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Martha,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN AUSTIN - ROUND ROCK and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 Oct 2024
A roach was in my room. I found an eyelash on the counter. The comforter was stained.
Comment from Hotel Management
4 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Valerie,I appreciate you sharing your feedback following your stay at the RED ROOF INN AUSTIN - ROUND ROCK. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the comforter and any other issue which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
Overall this place did well for my intention to stay for the night. Staff was very friendly.
Back door didn't lock so that would be a security concern for families.
Comment from Hotel Management
3 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Amy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Austin - Round Rock. Despite the issue with the door; that will be addressed, I was happy to read that the friendly staff and that the property did well for your intention to stay the night, resulting in a 3/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
Nice place! Clean and fresh.
Comment from Hotel Management
3 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Austin - Round Rock. I was happy to read that the cleanliness, the freshness of the nice property was to your liking, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
When we checked in at 5pm we had to wait almost 20 minutes for our room to be made ready. When we were allowed to go to our room we stepped off the elevator into an entry way that had 3 or 4 bags of trash stacked near the elevator door. We went to our room to change clothes and check the TV - the channel selection was very poor - only a few channels actually came in with a viewable picture and those that did were in Spanish. We then left the room to go to dinner and as my 28 year old son approached the elevator he saw a fairly large rat run across the entry way from the stacked up bags of trash into a room that had an open door. The entire facility was not lit very well and had a musty (dirty) smell to it. Was not a good experience at all - we will not stay there again.
Comment from Hotel Management
30 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Larry,Thank you for taking the time to tell us about your experience at the RED ROOF INN AUSTIN - ROUND ROCK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the location not being to your liking and all the other issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Kamaria Red Roof Management RediResponse Specialist
