Ratings based on 990 Verified Reviews
2.7 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
It was great
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Kevin,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Brand Experience Team, Hotel Management
Hi Cesar,We extend our sincerest apologies for any inconvenience caused.Maz K.#Team6
by A verified traveler
Posted 3 Nov 2024
friendly staff
Comment from Hotel Management
6 Nov 2024 by Brand Experience Team, Hotel Management
Hi Angel,Thanks for your review, we really appreciate the support. Maz K.#Team6
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 31 Oct 2024
Diamond was caring courteous and helpful. As hard as i saw her work, she should be getting a raise. She took care of everyone's needs efficiently and with a smile on her face. Bravo
Comment from Hotel Management
1 Nov 2024 by Brand Experience Team, Hotel Management
Hi Larry,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Nancy Y., Hotel Management
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6
by A verified traveler from Niles
Posted 25 Oct 2024
Desk staff even manager not knowledgeable and attentive of their guests, terrible checking in process…waited long for checking in. Went there as a group, my friends were given the key to the room not even clean yet! Definitely not coming back, not worth the $326 per night!
Comment from Hotel Management
8 Nov 2024 by Brand Experience Team, Hotel Management
Hi Girlie,We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.Maz K.#Team6
by A verified traveler
Posted 25 Oct 2024
Smells really bad in the room, I nearly vomited. Room not clean. No shampoo or other provided-I have to buy the shampoo sample from the vending machine. Doesn’t deserve the price. The staff at the front desk were rude and unprofessional. Really bad experience overall. I will rate a 0 out of 10 if I can.
Comment from Hotel Management
25 Oct 2024 by Brand Experience Team, Hotel Management
Hi Zhiyi,We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused.Maz K.#Team6
by A verified traveler
Posted 24 Oct 2024
That it was in a convenient spot.
Comment from Hotel Management
25 Oct 2024 by Brand Experience Team, Hotel Management
Hi Marlin, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6
by A verified traveler
Posted 15 Oct 2024
Nice hotel for a quick stay. Hotel is fully monitored by several cameras with a security guard on property. Downside upon check in room had no towels and bath water was hard to regulate
Comment from Hotel Management
16 Oct 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
