Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Antonio
Posted 2 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Mgmt, Hotel Management
Thank you for your review, Amber! We appreciate you!
by A verified traveler
Posted 1 Dec 2024
Electricity went out for a day and no pool, no tv, nothing worked… but they still charged a resort fee
Comment from Hotel Management
11 Dec 2024 by Mgmt, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced due to the power outage during your stay. We understand how frustrating it can be when amenities are unavailable, and we appreciate your understanding. The resort fee covers a variety of services and facilities, even in the event of unforeseen issues, but we truly value your input and will take it into consideration for future improvements. We hope you’ll give us another chance to provide you with a more seamless experience next time.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Management, Hotel Management
Thank you for leaving a review. We apologize that we did not meet expectations. We hope you will allow us an opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 27 Nov 2024
Loved the view. Lots of deer roaming around. We had a great dinner with excellent service at TR restaurant!
Comment from Hotel Management
27 Nov 2024 by Management, Hotel Management
Thank you for leaving a review! We are so glad you enjoyed your experience at Lakeway. We feel fortunate that the deer feel comfortable enough to stay with us year-round. They are a treat to see. We look forward to seeing you again soon!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Mgmt, Hotel Management
Thank you, Sean! Your review is very much appreciated! :)
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Mgmt, Hotel Management
Thank you for your review, Desiree! We appreciate you! :)
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Management, Hotel Management
Thank you for leaving a 5 of 5 review! We are so happy you enjoyed your stay with us and look forward to seeing you again soon!
by A verified traveler
Posted 17 Nov 2024
The place is more like a country club than a hotel.
Comment from Hotel Management
18 Nov 2024 by Management, Hotel Management
Thank you for leaving a review, Joan. We are pleased to know you enjoyed your stay and look forward to seeing you again soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Management, Hotel Management
Thank you for leaving an excellent review, Joan. We are thrilled to know that you enjoyed your visit and look forward to seeing you again soon!
by A verified traveler
Posted 14 Nov 2024
the resort is gorgeous. Room is fabulous. View is awesome! Staff is very friendly and helpful.
Restaurant menu and portions need to be worked on. Disappointed by the taste of some dishes. We did breakfast, lunch and dinner here - and it is overpriced, taste isn't matching how good the place is.
Restaurant will pull the rating down to 3.5 stars.
We wanted to do late checkout since we had to drive to get some brunch and come back and resort said they have to charge us $50 for late checkout.
Comment from Hotel Management
16 Nov 2024 by Mgmt, Hotel Management
Thank you for sharing your feedback. We're so happy to hear that you enjoyed the resort’s beauty, your room, and the stunning views, as well as the friendliness of our staff. We truly appreciate you taking the time to share your experience.We sincerely apologize for the disappointment you experienced with our restaurant offerings. Your comments about the taste and portions of the dishes are invaluable, and we will certainly review the menu and work on enhancing the culinary experience to better match the high standards of the resort.Regarding the late checkout, we understand how important flexibility can be, and we're sorry if the charge for an extended checkout caused any inconvenience. We'll review our policies to see how we can better accommodate our guests in such situations.We truly appreciate your feedback, and we hope to have the opportunity to welcome you back in the future. Your experience is important to us, and we are committed to making improvements based on your input.
