Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
This hotel, while boosting wheelchair accessibility, does not have automatic doors on rooms with accessible bathrooms. In addition, each accessible room is located at the very end of each corridor on each floor which means one must wheel themselves along thick carpet until exhaustion sets in and then fight a heavy spring-loaded door to get into the room. I would never recommend it. Letter to ADA.
by A verified traveler
Posted 8 Dec 2024
Staff was phenomenal, went above and beyond. Room was extremely clean and well taken care of. Complimentary breakfast was excellent, one of the best hotel breakfasts I've had. Will definitely stay again. Recommended
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 4 Dec 2024
Nice to stay slept well
by A verified traveler from ARLINGTON
Posted 3 Dec 2024
Overall Great
by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 29 Nov 2024
Our recent stay at Hyatt House was overall pleasant. The property is well-maintained, breakfast was good, and most of the staff were very kind and professional. However, I wanted to share a few observations that could improve the guest experience:
1. Microwave and Housekeeping: We noticed the absence of a microwave in the room. Additionally, housekeeping was provided once every two days, though Expedia mentions daily housekeeping. This discrepancy was unexpected.
2. Breakfast Management: While the food was hot, well-served, and of good quality, the quantities were insufficient compared to the guest traffic, leading to some delays in refills.
3. Staff Behavior: While most of the staff were polite, one or two interactions left us disappointed. My daughter wasn’t feeling well, so we requested a microwave. We were told one would be provided after housekeeping. However, our room wasn’t cleaned that day, and when my wife followed up, the staff member at the front desk seemed to comment dismissively about the conversation to a colleague, which felt unprofessional. We later received a call stating no extra microwaves were available and were asked to use the dining area to heat our food. It’s surprising for a hotel of this size to lack additional microwaves.
Despite these concerns, I would still recommend Hyatt House for its overall quality and the efforts of its staff. However, small negative experiences like these can overshadow the excellent work done by others on the team.
by A verified traveler
Posted 26 Nov 2024
Staff was super friendly and continental breakfast was good and convenient. Will definitely be staying at Hyatt in the future
by A verified traveler
Posted 25 Nov 2024
good
by A verified traveler
Posted 25 Nov 2024
Came for a Texas Stars game, good experience.
