Ratings based on 950 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 26 Sep 2024
The air wasn't working in the lobby on a very hot day. The bed was very hard. When we left early that morning our parking ticket for the gate wouldn't work so we had to go back inside and get it reactivated. Overall it was an average hotel. Probably won't be back.
Comment from Hotel Management
27 Sep 2024 by General Manager, Hotel Management
Dear Melisa,Thank you for your feedback. We are disappointed you had concerns while visiting, and we apologize for any inconvenience. Rest assured, any issues with the A/C will be corrected, and we will identify what went wrong with the parking ticket to ensure this does not occur again. We are glad you chose to stay with us, and we hope you will reconsider and join us again the next time you are in the area to allow us another opportunity to provide you with a better experience.
by A verified traveler
Posted 23 Sep 2024
Good
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Dear Marshall,Thank you for the perfect rating! It was a pleasure hosting you at Hyatt Place Austin Airport! We're glad you enjoyed your visit and look forward to seeing you again soon.
by A verified traveler
Posted 22 Sep 2024
Close to airport
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Dear Bret,Thank you for choosing to stay at Hyatt Place Austin Airport. It sounds like our convenient location near the airport worked well for your trip! Our team hopes to see you again soon.
by A verified traveler
Posted 12 Sep 2024
Nice staff but we were informed the pool was open. We got ready and went out and the pool was closed. The staff was unaware it was closed.
Comment from Hotel Management
14 Sep 2024 by Hotel Management, Hotel Management
Hi Emily! Thank you for your feedback and for recognizing the friendliness of our staff. We deeply regret the confusion regarding the pool’s availability during your stay. We understand how frustrating it must have been to get ready, only to find the pool closed. This lapse in communication is certainly not the standard we aim for, and we will address this with our team to ensure it doesn’t happen again. We appreciate your understanding and hope you’ll give us another chance to provide a better experience on your next visit.
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Hotel Management, Hotel Management
Hi Xi! We're thrilled to know that you had a great experience with us. If there's anything specific you enjoyed or any feedback you'd like to share, we'd love to hear it. Your satisfaction is our top priority, and we look forward to welcoming you back soon!
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Hotel Management, Hotel Management
Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. We would appreciate it if you could share more details about your stay so we can address any issues and work to improve. Please contact us directly, and we hope to have the opportunity to make things right.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Hotel Management, Hotel Management
Hi Keith! We’re delighted to see you enjoyed your stay with us. Your feedback means a lot, even without comments, and it inspires us to continue providing excellent service. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Hotel Management, Hotel Management
Hi Ruthine! We’re delighted to see you enjoyed your stay with us. Your feedback means a lot, even without comments, and it inspires us to continue providing excellent service. We hope to have the pleasure of welcoming you back soon!
