Ratings based on 1,041 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
quiet, safe and clean
by A verified traveler
Posted 2 Dec 2024
Good and quiet place
by A verified traveler
Posted 1 Dec 2024
Beautiful. Good location.
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Martha, thank you for staying with us at Holiday Inn Express & Suites Austin Downtown - University. We’re delighted you found our location convenient and enjoyed the beauty of our property. We're looking forward to welcoming you back.
by A verified traveler
Posted 29 Nov 2024
Staff friendly and helpful but facility is old. Wall in my bathroom was peeling up in one area. There are no electronic chargers for phones in the rooms.
Parking is in the basement- takes much longer to get cart to get travel items then go down to basement. There is a 15 minute parking in the front to unload making it ok if you just need to let people out of the car.
Comment from Hotel Management
30 Nov 2024 by Customer Service, Hotel Management
Bonnie, thank you for sharing your thoughts. The team members are pleased to hear you found their service friendly and helpful. Your insights about the property and room features are also valuable, and will be used to enhance future stays. Parking and room amenities are important as well, and we appreciate your feedback.
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Customer Service, Hotel Management
Melvin, it's wonderful to hear you had a great time at Holiday Inn Express & Suites Austin Downtown - University. We hope to welcome you back soon!
by A verified traveler
Posted 28 Nov 2024
I attempted to cancel this 3 night trip due to a death in the family. Expedia attempted to call the property without success. I attempted to cancel the room 654 EST, which should have been a click to cancel but it required a phone call and no one answered. When contacted it was a little after 7 EST and missed the deadline by a few minutes and a flawed process costed me over a lot of money. Even after cancelling I was charged the entire stay without even checking in. I am an IHG member and I know booking third party changes services, but this is a major disservice. To have to fly out of state and book another hotel for a funeral and still have to call the property for a refund because I was charged when I didn’t check in seems dishonest and disheartening. I would hope that this doesn’t happen to another customer. Being charged for the property lack of responsiveness in horrible customer service. Working with expedia the property agreed to give to refund 2 nights that I was charged, which I am grateful for.
by A verified traveler
Posted 27 Nov 2024
The staff really need to up their customer service. We don't need looks and attitude. If someone is being friendly and courteous, reciprocate. Don't shut their mood down. I wish they would have been friendlier
Comment from Hotel Management
28 Nov 2024 by Customer Service, Hotel Management
Amanda, thank you for sharing your thoughts. The property team values guest feedback and will definitely take your comments into consideration. It is aspiring to provide all guests with a friendly and welcoming atmosphere.
by A verified traveler
Posted 27 Nov 2024
We came into Austin for the Interpol
Concert. The hotel was conveniently located right down Red River to the Moody amphitheater, so walking by was a great option to the concert and to restaurants and clubs in the area. Very comfortable and somewhat quiet. The clubs in the area are loud and play
Late into the night, so it’s not a knock on the
Hotel (they do provide ear plugs). We would definitely recommend this hotel for anyone visiting downtown Austin.
Comment from Hotel Management
28 Nov 2024 by Customer Service, Hotel Management
Rich, it’s wonderful to hear you had a great time at Holiday Inn Express & Suites Austin Downtown - University. Being close to the concert venue and local attractions adds to the convenience. We're pleased you found the accommodations comfortable and appreciated the thoughtful touches. Thank you for recommending us, and we hope to welcome you back for another fantastic stay in downtown Austin.
by A verified traveler from Weymouth
Posted 24 Nov 2024
Stayed one night here. Room was adequate and facilities were clean. Rochelle at the feont desk was super friendly and helpful.
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Kellie, thank you for staying with us at Holiday Inn Express & Suites Austin Downtown - University. We are thrilled to hear that Rochelle was friendly and helpful during your stay. We're delighted you enjoyed the clean facilities and found your room to be satisfactory. Looking forward to welcoming you back!
by A verified traveler
Posted 23 Nov 2024
The staff was very friendly and some great recommendations. The room and facility was nice and clean. Breakfast was good and convenient. This hotel is a great value!
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Margaret, thank you for staying with us at Holiday Inn Express & Suites Austin Downtown - University. We’re delighted you enjoyed our team's hospitality, the comfortable accommodations, and our breakfast offerings. We hope to welcome you back for another wonderful stay.
