Ratings based on 989 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Not what was advertised. I chose this hotel because the advertisement contained the 3 things I was looking for: breakfast, swimming pool, and a functioning kitchenette. As it turned out, the breakfast was a packet of instant oatmeal, there is no pool, and the kitchenette had no cooking utensils (although they are available upon request at the front desk).
The bed was comfortable, and the room was quiet, but beyond that, it is not as advertised.
Comment from Hotel Management
10 Nov 2024 by Hotel Management, Hotel Management
Dear Allan, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that your stay was less than expected. We appreciate you letting us know what you enjoyed and how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
by A verified traveler
Posted 26 Oct 2024
The location was good. Offset a little bit kind of a hideaway.. Kitchenette was good hotel was pretty quiet
Comment from Hotel Management
27 Oct 2024 by Hotel Management, Hotel Management
Dear Craig, Thank you for your feedback. It’s lovely that you enjoyed the location and found the kitchenette to your satisfaction. We strive to provide a peaceful atmosphere for our guests, and it’s gratifying to know that you experienced this during your stay. Your insights are valuable to us, and we hope to welcome you back soon for another enjoyable experience.Sincerely,Hotel Management
by A verified traveler from San Antonio
Posted 26 Oct 2024
I really like the amenities this property had to offer however, there was a very distinctive smell that we did not like, and it was very concerning during our stay It was not a pleasant smell whatsoever
Comment from Hotel Management
26 Oct 2024 by Hotel Management, Hotel Management
Dear Laura,We’re glad to know the amenities added to your experience, as we aim to provide everything for a comfortable stay. However, we’re sorry for the unpleasant conditions you encountered. Maintaining a fresh environment is very important to us, and our team will address this to ensure our property is thoroughly cleaned and fresh to uphold the high standards our guests deserve. We appreciate you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 21 Oct 2024
I booked this hotel originally for four nights and once we checked in after our flight being delayed by eight hours we immediately knew we would be leaving first thing in the morning. The room was moldy, the burners were gross corroded with burnt food, the sheets were dirty with curly hairs embedded deep into them. The bathroom had leftover shower scum and hair in the tub. The room was completely outdated, very small, no dishes or utensils in the room , that was something you had to ask the desk for. The smell in the hallways was enough to load back into the car. Very dissapointed and will not be back. Not to mention the cost for four nights was $1,100 USD - we checked out the next morning and we still have yet to get our money back and it’s been four days. 9/10 I would not recommend. Note to add, we did not even get in the blankets
Comment from Hotel Management
23 Oct 2024 by Hotel Management, Hotel Management
Dear Rebecca, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler from round lake
Posted 21 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Location
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Francisco,We are sorry that our location did not meet your expectations. We understand how important it is for guests to feel comfortable and well-situated during their stay. Your feedback is truly appreciated, as it helps us evaluate areas where we can improve. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
by A verified traveler
Posted 14 Oct 2024
This hotel had questionable people outside all the time. When we got there and checked in one of the maids and her friends came into our room. Not sure what they were trying to do but they used their key and barged in on us. Someone was in the room above us running and jumping around all night long.
Comment from Hotel Management
15 Oct 2024 by Hotel Management, Hotel Management
Dear Tanya,We sincerely apologize for the unsettling experience you had during your stay. The situation you mentioned is unacceptable and not in line with our standards. We understand how alarming that must have been and will immediately address this with our team to ensure it doesn’t happen again. Additionally, we regret the noise disruption; we will take the necessary steps to provide a more peaceful environment. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
by A verified traveler from Gainesville
Posted 13 Oct 2024
We had to wait 20 minutes to check in for our reservation; no one was at the counter. We had to call the hotel while standing in the lobby. The room was dirty, stinky, and super old. It was supposed to be a non-smoking facility; people were, and not just cigarettes. Free breakfast is a joke. Coffee and just a prepackaged muffin.
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Dear Robert,We sincerely apologize for the issues you encountered at our hotel. This is not the level of service or quality we strive to provide, and we understand how frustrating it must have been for you. Please note that even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We want to assure you that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improve. We are also sorry that our breakfast offerings did not meet your expectations. Your feedback is important, and we will be reviewing these areas with our team to make improvements. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
