Ratings based on 906 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
This place has been great - a temporary stay but no complaints.
by A verified traveler
Posted 5 Jan 2025
No thank you
by A verified traveler
Posted 26 Dec 2024
Arrived after paying online through Expedia but they did not have a room available. Had to go somewhere else and then had to spend over an hour on the phone with Expedia for a refund.
Comment from Hotel Management
27 Dec 2024 by Hotel Management, Hotel Management
Dear Scott, We are disappointed to read about your experience and apologize for the issues you had with your reservation. We appreciate you bringing this to our attention so we can address it appropriately. Considering this a rare incident, we hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management
by A verified traveler
Posted 26 Dec 2024
Had a reservation but I arrived and there was no room available,even though I had paid online. Was waiting in the lobby and there are no restrooms in the lobby, just in the rooms. Had to leave and find another hotel when they could not give me a room.
Comment from Hotel Management
26 Dec 2024 by Hotel Management, Hotel Management
Dear Scott, We are disappointed to read about your experience and apologize for the issues you had with your reservation. We appreciate you bringing this to our attention so we can address it appropriately. Considering this a rare incident, we hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management
by A verified traveler
Posted 26 Dec 2024
by A verified traveler
Posted 13 Dec 2024
The person checking me in was very kind and very understanding. I was a little sketched out when I arrived. it took about 10 minutes to get some one to let me in as it was after 10:00. The lady at the front desk was very kind, however the lobby was not taken care of. I got checked in, went to the 4th floor, the doors opened and the smell of marijuana was overwhelming. I found my room, walked in, turned on the lights and heater. It was clean, but extremely dated and when I turned on the heater, it hadn't been used yet so the burning smell was overwhelming. I was in the room for only 5 min when the smell of marijuana infiltrated my room and I could hear people yelling and screaming outside my door. I opened it only to find no one was there, they were in fact in a room down the hall. I proceeded downstairs to the lobby and checked out.
Comment from Hotel Management
14 Dec 2024 by Hotel Management, Hotel Management
Dear Julie, Thank you for your review and for sharing your feedback. It will be a pleasure to share your kind compliments with our team members who assisted you. However, we genuinely regret the concerns you described. Your safety and satisfaction is our priority. We will discuss these issues appropriately as we are always focused on ways to improve in these areas so our guests have an enjoyable experience when staying with us. We are sorry that this happened during your stay and hope you will revisit for the exceptional stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 11 Dec 2024
Clean, well maintained and close to domain
Comment from Hotel Management
12 Dec 2024 by Hotel Management, Hotel Management
Dear Dinesh,Thank you for including Extended Stay America in your travel plans. We're delighted you enjoyed the cleanliness, upkeep, and convenient location of our property. Providing a comfortable and well-situated experience for our guests is always our goal. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management
by A verified traveler
Posted 10 Nov 2024
Accident happened. Had to cancel last minute.
Comment from Hotel Management
12 Nov 2024 by Hotel Management , Hotel Management
Dear Michelle,We’re truly sorry about the accident and understand how upsetting last-minute cancellations can be. We hope everything is okay. Please know we’re here to assist with any future bookings or needs. We appreciate your understanding and hope to have the chance to host you again when the timing is right. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 6 Nov 2024
Everything was good
by A verified traveler
Posted 22 Oct 2024
