Ratings based on 972 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
The room smelt of black mold, sure enough went in the bathroom and the ceiling was covered
Comment from Hotel Management
30 Oct 2024 by Hotel Management, Hotel Management
Dear James,We are truly sorry about the unpleasant conditions in your room. This certainly is not the standard we strive for, and we take such matters seriously. Your feedback will be addressed with our maintenance team to ensure the situation is rectified for the comfort and safety of our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 26 Oct 2024
nice service but dirty rooms loud noises
Comment from Hotel Management
28 Oct 2024 by Hotel Management , Hotel Management
Dear Hailey,We appreciate your kind words about our service and are glad our team made a positive impression. However, we’re sorry about the cleanliness issues in your room and the noise disturbances. Your feedback is important, and we will address these concerns with our team to improve our guests' experience. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
by A verified traveler
Posted 26 Oct 2024
We went during the Formula 1 event . We had booked our reservation ahead of time . When we showed up to check in at 7:00PM they said that our reservation had been cancelled. They cancelled our reservation to sell it to someone else for a higher price . I’ve been reading the reviews and it’s something they constantly do. The hotel was filthy , the screens torn as you enter the building on the second level . I was so disappointed because he had to pay triple the price for a last minute stay . Stay away from this unethical, filthy place !
Comment from Hotel Management
27 Oct 2024 by Hotel Management, Hotel Management
Dear Dora, Thank you for sharing your concerns regarding your recent experience. We sincerely apologize for the inconvenience caused by the cancellation of your reservation, as well as for the condition of the property. It is disheartening to hear about your dissatisfaction, especially during such a high-demand event. Please know that your feedback is taken seriously, and we are committed to upholding our commitment going forward. Please know that it is never our intention to disappoint our guests. Your experience does not reflect our standards, and we appreciate your input as it helps us improve our services. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 24 Oct 2024
Roaches had reserved the room already. After meeting 5 roaches, I had to leave. So gross and absolutely frustrating. They are understaffed so I don't blame the front desk person... but a room should never be that gross.
Comment from Hotel Management
25 Oct 2024 by Hotel Management, Hotel Management
Dear Darrell,We sincerely apologize for the distressing experience you had during your stay. We understand how frustrating and unsettling that must have been for you. We appreciate your understanding regarding our staffing challenges, but we recognize that cleanliness is a top priority. Your feedback will be shared with our team to ensure that we address this issue effectively. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely,Hotel Management
by A verified traveler
Posted 24 Oct 2024
Good spot
by A verified traveler
Posted 22 Oct 2024
Trash and refused to give refund and I only stayed 1 night out of 5
Comment from Hotel Management
24 Oct 2024 by Hotel Management, Hotel Management
Dear Beverly,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
need to improve room services
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Miguel, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
No Tv in the room. Asked the manager for compensation since there was no TV. She said No !!
I paid for a room with TV. Didn’t get compensation !! Hotel Not clean !!! Will never stay there again !!!
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Tommy, Thank you for your feedback. We apologize that your experience did not meet your expectations, particularly regarding the TV, and for the inconvenience you experienced with our housekeeping service. While we aim to provide the best possible service, we regret disappointing you. We are also sorry for being unable to assist you with your request, as this was a non-refundable reservation. Although we strive to help within our best capacity, we are disappointed we could not, as we were bound by our hotel policy. Your understanding and patience in this matter are genuinely appreciated. Thank you once more, and we hope we can be of service again.Sincerely,Hotel Management
