Ratings based on 893 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Great stay, woman at front desk is very helpful
by A verified traveler
Posted 27 Oct 2024
I'm completely disappointed with this hotel. First of all the hotel was nothing like I expected. When we arrived there was homeless people in the entrance of the hotel. When we entered, I was charged for the hotel and given my key. When we arrived to the room, the room had a terrible smell, the carpet was damaged and full of stains and the room was nothing compared to what i saw in the internet. Because I was in a rush, I left for the day and when I returned to the hotel at 10pm, I regretted my decision to not walk out earlier that day. I slept with my clothes on because I was afraid the bed was infested with bed bugs, and as soon as the morning came, I left to locate another hotel to stay at for the remaining of my trip. When I checked out, I was charged for two day because I checked out pass checkout time, i was okay with that. But to be told by concierge that I will not receive a refund for my remaining time and I had to contact Expedia upset me. After speaking to a rep and learning that the hotel is not refunding me at all was a huge disappointment to me. I will never stay or recommend this awful hotel to anyone EVER!
Comment from Hotel Management
29 Oct 2024 by Hotel Management , Hotel Management
Dear Yvonne,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 24 Aug 2024
It was gross. Floors filthy .
Comment from Hotel Management
25 Aug 2024 by Hotel Management, Hotel Management
Dear Joshua, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A verified traveler
Posted 23 Aug 2024 on Hotels
by A verified traveler
Posted 19 Aug 2024
There were some broken things in the room like the iron and the room seemed a tad outdated. But it was decent for the price. Staff is very friendly.
Comment from Hotel Management
19 Aug 2024 by Hotel Management , Hotel Management
Dear Jordan, Thank you for your feedback. We’re pleased to hear you found our staff friendly and appreciated the value of your stay. We apologize for the issues with the iron and any outdated aspects of the room. Your comments are valuable, and we will address these concerns with our maintenance team to make necessary improvements. We aim to provide a comfortable stay and hope to have the opportunity to better serve you on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 31 Jul 2024 on Hotels
by A verified traveler
Posted 26 Jul 2024 on Hotels
by A verified traveler
Posted 25 Jul 2024
by A verified traveler
Posted 21 Jul 2024 on Hotels
