Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Dexter, the hotel team appreciates your feedback. Thank you for staying with us. We look forward to serve you better next time.
by A verified traveler
Posted 27 Nov 2024
Near the airport and staff are friendly.
Comment from Hotel Management
28 Nov 2024 by Customer Service, Hotel Management
Marcelo, it’s wonderful to hear you had a great time at Courtyard Austin Airport. The convenience of our location and the friendliness of our team members are indeed something we are proud of. We look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 17 Nov 2024
Awesome staff! Welcoming and supportive. I travel with 88 year mother and that is always a challenge but the front desk was ready to assist. Room was nice and comfortable. Great breakfast options and loved the onsite bar for unwind after a long drive.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Claudia, it’s wonderful to hear you had such a positive experience at Courtyard Austin Airport. Our team members will be pleased to know they made your stay more comfortable, especially while traveling with your mother. We're delighted you enjoyed the room, breakfast options, and the onsite bar. We hope you visit us again soon!
by A verified traveler
Posted 28 Oct 2024
Room 303: 2room suite was nice to have extra space. Front desk at check-in was unmoved, not warm, no smile. Very difficult to understand. Young man seemed shy and incapable. At hotel's happy hour (lobby bistro) Joe Perez, the bartender/cook was welcoming, friendly and working hard. Food was typical but his effort made it seem better. Great job Marriott keeping him on staff! He was doing the work of 3 people! Someone could have helped him clear off tables though. Front desk seemed oblivious even while not having anything to do within eyesight of the bustling clusters of people. Lack of teamwork on the part of front desk. Breakfast next day (Sat) wonderful! Lots of staff walking lobby making sure to greet all guests. My coffee was made to my liking so I was very pleased. A/C unit in room was either freezing cold or heater would activate, a bit annoying.
Comment from Hotel Management
29 Oct 2024 by Customer Service, Hotel Management
Lori, thank you for providing your feedback. It's great to hear that you appreciated the extra space in the suite and enjoyed the wonderful breakfast experience the next day. Your comments about the interactions you had with various team members are noted. The welcoming nature and hard work at the happy hour are much appreciated, and it's good to know you enjoyed that part of your stay. The points regarding interactions at the front desk and room temperature are certainly matters the team will continue to work on. We hope to offer you a more cohesive experience on your next visit.
by A verified traveler
Posted 27 Sep 2024 on Travelocity
This is our second stay at this hotel. Each time has been excellent. The staff is always friendly and professional. The cider and sweets in the lobby this trip were a plus. We will be using this as our hotel for all our future trips.
Comment from Hotel Management
27 Sep 2024 by Customer Service, Hotel Management
Sue, thank you for choosing to stay with us again at Courtyard Austin Airport. The team is delighted to hear that you found the service friendly and professional. It's wonderful that you enjoyed the cider and sweets in the lobby as well. We're excited to be your hotel of choice for future visits to Austin.
by A verified traveler
its ok
Posted 26 Aug 2024 on HotelsEverything was fine but I have one whiney complaint. The TV is hard to see from the bed. I like to watch TV in bed. Otherwise it was ok....decent shower....breakfast and coffee were expensive but it tasted good. I'd have preferred a breakfast buffet but whatever. I probably would not stay here again because of the tv and paying for having to pay for breakfast.
Comment from Hotel Management
26 Aug 2024 by Customer Service, Hotel Management
Tracy, the team appreciates your feedback on your recent stay. While some aspects didn't meet all your preferences, we're glad you enjoyed the quality of the shower, breakfast, and coffee. Your comments are valuable, and the team will certainly consider them as we continue to enhance the guest experience.
by A verified traveler
Posted 19 Aug 2024
Quickly stay and comfortable
Comment from Hotel Management
20 Aug 2024 by Customer Service, Hotel Management
Tymberly, thank you for staying with us at Courtyard Austin Airport. We're glad to know your stay was both quick and comfortable. We hope to welcome you back again soon.
by A verified traveler
Posted 6 Aug 2024
Smelled a lot like smoke in my room but other than that was clean, convenient and pleasant stay.
Comment from Hotel Management
7 Aug 2024 by Customer Service, Hotel Management
Mayra, thank you for staying with us at Courtyard Austin Airport. It is heartening to hear you found the stay clean, convenient, and pleasant. We have taken note of your comment and appreciate your feedback. We're looking forward to welcoming you back!
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Customer Service, Hotel Management
Amy, thank you for choosing to stay with us at Courtyard Austin Airport. We're thrilled you had a positive experience. We hope to welcome you back soon!
by A verified traveler
Posted 22 Jun 2024 on Hotels
Comment from Hotel Management
23 Jun 2024 by Customer Service, Hotel Management
Lucrecia, thank you for your fantastic rating. The team at Courtyard Austin Airport is thrilled to know you had an excellent experience. We're looking forward to welcoming you back soon!
