Ratings based on 547 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
No hot water and smelt like smoke.
Comment from Hotel Management
29 Oct 2024 by Kristina , Hotel Management
Thank you for bringing this to our attention. I’m truly sorry to hear about the issues with hot water and the smoke smell in your room—this is certainly not the experience we strive to provide. Your feedback is invaluable, and we will be addressing these concerns immediately with our team to ensure this doesn’t happen again.We’d love the opportunity to welcome you back for a much-improved experience.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Kristina , Hotel Management
Thank you for taking the time to provide us with your feedback. I’m very sorry to hear that your experience didn’t meet your expectations and that we missed the mark during your stay. We strive to provide each guest with a comfortable and enjoyable stay, and we regret that wasn't the case with you. We’d love the chance to make things right and hopefully welcome you back to a much-improved experience.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Kristina, Hotel Management
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear you enjoyed your stay and appreciate your feedback.We’d love the opportunity to make your next stay with us even better!
by A verified traveler
Posted 21 Oct 2024
Roaches
Comment from Hotel Management
22 Oct 2024 by Kristina , Hotel Management
Thank you for your feedback and for bringing this issue to our attention. We are sincerely sorry to hear about the experience you had during your stay. The comfort and satisfaction of our guests are our top priorities, and this is not reflective of our usual high standards. Your feedback helps us improve, and we appreciate the opportunity to correct this matter.We hope you will give us another chance to provide you with the stay you deserve.
by A verified traveler
Posted 4 Oct 2024
Relaxing
Comment from Hotel Management
4 Oct 2024 by Kristina , Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that you found your stay with us relaxing and enjoyable.We aim to create a peaceful and rejuvenating experience for all of our guests, so it’s fantastic to know we succeeded during your visit. Your kind words inspire us to continue delivering the best service and comfort.We hope to welcome you back soon for another relaxing getaway!
by A verified traveler from San Antonio
Posted 23 Sep 2024
The staff was great, but once we got in the room that’s where it gets 1 star, the room is infested with roaches around the kitchenette.
We went to the store to buy roach sticky pads and I wish I could post the picture of the amount of roaches were stuck on it. It definitely wasn’t worth the price I paid for and the rating is wrong, it should be rated 3 out of 10. It was definitely one of the worst hotels we have stayed in. I hope this review gets posted to help future travelers.
Comment from Hotel Management
23 Sep 2024 by Kristina , Hotel Management
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you had during your stay. We strive to maintain high standards of cleanliness and comfort, and it is clear we fell short during your visit.We take pest control very seriously, and your comments have been immediately addressed with our team and professional pest management company. We are working to ensure that this does not happen again for any future guests.We value your honest feedback and understand how frustrating this must have been. Please know that this is not a reflection of the standards we aim to provide. Again, we truly apologize for the inconvenience, and we hope to have the chance to restore your confidence in our property in the future.
by A verified traveler from Harlingen
Posted 28 Aug 2024
Nice hotel and location
Comment from Hotel Management
29 Aug 2024 by Kristina , Hotel Management
Thank you for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your stay. Our team works hard to create a welcoming environment, and it’s always rewarding to know our efforts made a difference in your stay. We hope to welcome you back soon!
by A verified traveler
Posted 18 Aug 2024
Great for blue collar workers staying weeks at a time but not good for families or single women traveling. No ice machine on the property either.
Comment from Hotel Management
20 Aug 2024 by Kristina , Hotel Management
Thank you for taking the time to share your feedback. We appreciate your honesty and regret that your stay did not meet all of your expectations.We understand that our property may be better suited for longer-term stays or certain types of travelers, such as workers here for extended periods. However, we strive to provide a comfortable experience for all guests and will take your feedback into consideration to improve the overall experience for families and solo travelers.We hope you will consider staying with us again, thank you again for your feedback. We appreciate it very much.
by A verified traveler
Posted 8 Aug 2024 on Orbitz
Roach crawled across the bed and freakede out.
Comment from Hotel Management
8 Aug 2024 by Kristina , Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced during your final night, this is not the standard we strive to uphold, and we are genuinely sorry that your stay was affected.We understand how unsettling this must have been, and we regret that this occurred. Your comfort and satisfaction are our top priorities, and we are committed to maintaining a clean and welcoming environment for all our guests.While we’re glad that our team could offer a complimentary night to compensate for the inconvenience, we know this does not entirely make up for the disruption you experienced. We truly value your feedback, and we hope to have the opportunity to welcome you back in the future, where we can provide the high standard of service you rightfully expect.
by A verified traveler
Georgetown meeting
Posted 31 Jul 2024 on HotelsThe hotel was very clean, front desk very polite, room was nice because there was a full fridge , burners and microwave. Bed was very comfortable.
Comment from Hotel Management
31 Jul 2024 by Kristina , Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you had a pleasant stay with us. Our team takes great pride in maintaining a clean environment and providing excellent service, so it's wonderful to know you found our front desk staff polite and helpful. We're also glad you enjoyed the convenience of the full fridge, burners, and microwave in your room, as well as the comfort of our beds. We look forward to welcoming you back for another enjoyable stay soon!
