Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Enjoyed my stay
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Shanna, it's wonderful to hear you enjoyed your stay at Austin Marriott North. We're glad to add to your positive experiences and look forward to welcoming you back in the future!
by A verified traveler
Posted 17 Nov 2024
The property was nice but we had problems with our TV and after the maintenance man coming twice it still wasn't fixed. We weren't even asked if we wanted another room nor did we get a discount. That's our fourth or fifth time staying there this year butvwe probably won't be going back. Service the last two times has been poor.
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Tommy, it's disappointing to hear of the challenges you faced during your recent stay, particularly with the TV issue you mentioned. Our team is dedicated to resolving such issues promptly and efficiently. The standard of service you've reflected, specifically during your last two stays, does not coincide with our commitment towards guest satisfaction. We'd truly value another opportunity to improve your impression of us, and assure you of an improved experience.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Selena, we're thrilled to learn you had such a wonderful stay at Austin Marriott North. We truly appreciate your five-star rating and hope we'll have the chance to welcome you back in the future. Thank you!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Pedro, it's disappointing to learn that your recent stay did not meet expectations. We take your feedback very seriously and we're dedicated to improving our services for all guests. We'd welcome the opportunity to better your experience should you choose to return.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Jared, it's terrific to hear you had an excellent experience at Austin Marriott North. We're always aiming to provide exceptional service and we're glad we could meet your expectations. We hope to welcome you back in the near future.
by A verified traveler
Posted 2 Nov 2024
Loved my stay!
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Herman, it's wonderful to hear you loved your stay at Austin Marriott North. We strive to provide exceptional experiences and are thrilled this was reflected in your visit. We look forward to the opportunity to welcome you back for another enjoyable visit.
by A verified traveler
Posted 25 Oct 2024
Nice, clean standard hotel just outside of Austin with close access to the highway and lots of shopping nearby. Free parking, bottled water, and friendly front desk staff.
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
April, we are thrilled you enjoyed your stay at Austin Marriott North and appreciated our convenient location and complimentary amenities. It's rewarding to hear you found our colleagues at the front desk welcoming. We look forward to your next visit.
by A verified traveler
Posted 20 Oct 2024
Great as always
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Paul, it's fantastic to hear your stay at Austin Marriott North was excellent, as always. Thank you for your continued support and loyalty. The team looks forward to your next visit.
by A verified traveler
Posted 14 Oct 2024
N/A
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Ricky, it's great to know you had a pleasant stay at Austin Marriott North even though your review details weren't provided. We value your rating and look forward to welcoming you back for another positive experience.
by A verified traveler
Posted 9 Oct 2024
They didn't change linen
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Lecharls, thank you for your feedback. We apologize for any inconvenience related to your bedding. We normally pride ourselves on prompt housekeeping services, and your comment helps us improve. We're glad your overall experience at Austin Marriott North pointed to satisfaction, and we hope to serve you better on your next visit.
