Hotel Bahnhof Ausserberg (Ausserberg) Hotel Review

1 out of 5

by A verified traveler

Posted 5 Oct 2024

This might be ok in the Summer months for hiking. Very inconvenient for travel. Stay in Visp instead.

4 out of 5

by A verified traveler

Posted 8 Aug 2024

This property was wonderfully convenient to the bus and train stop…I mean within 2-3 minutes. That was so nice. And it was clean and the door locked and we had the things we needed. Ausserberg was very quiet with nothing going on in the evenings and no restaurants or anything. There was a small grocery spot but it was closed. But, it did have cool old buildings. Wonderful little balcony we could sit out on. The price was right. We enjoyed our stay. But…there was no one un sight. They cleaned our rooms each day but we never saw anyone and there is no front desk. There looked like there might be a spot to grill or sit out front but there were a few rough loud men (employees?) that sat there every evening and morning and were kinda loud and cigarette smoke wafted up into our room through the windows every. That kinda bothered me. It made me feel like we could not go down there.

4 out of 5

by A verified traveler

Beautiful views!

Posted 4 Jan 2023 on Hotels

What a beautiful location! We used the trains and buses so the hotel was very convenient. Someone was there to greet us upon arrival but there is a self check-in that is helpful when arriving at various times. Breakfast was available at an extra charge but can be eaten there or taken with you. The shower is in the room so with four people there was a little less privacy and space but beds were comfortable and it is very quiet. This was a great place for us to branch out from this little town daily on adventures.

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 4 Sep 2022 on Hotels

1 out of 5

by A verified traveler

FALSE ADVERTISING!!

Posted 20 May 2022 on Hotels

I just don't know where to start with this hotel. My husband and our two 16 year old daughters were taking a quick trip around Switzerland using the rail system. After spending the day in Zermatt, due to train times and our planned actives, we did not have enough time to get back to Zurich that night. We decided to find something not too far from our route and continue on the next day. This hotel advertised that they speak four languages, have 24 hour checking with a clerk and we were able to pay through hotels.com. These are all VERY FALSE! We got to the hotel around 10pm and could not figure out where to go. Finally found an open door and we see a table in the corner with a paper and room key sitting on it. We realize that it is our information and must be our key with room number just sitting in the hall for anyone to grab. Not really the 24 hour clerk check in we were expecting. But continued to our room for the night. There was NO AC in room so had to leave window open all night. There was no screen and even with the window open it was too hot to sleep. The next morning, when we are getting ready to walk out, the owner stops us and asks us to pay. He only spoke Dutch and we had a very difficult time communicating. But what we discovered was that he said we had not paid for the room and would not let us leave until we gave him another card. Called Hotels.com and they tired to speak with him and could not. After missing our train we just paid for the

4 out of 5

by A verified traveler

This traveler left a rating score only Posted 19 Oct 2021 on Hotels

4 out of 5

by A verified traveler

This traveler left a rating score only Posted 8 Jul 2021 on Hotels

2 out of 5

by A verified traveler

Good people, unfortunately not worth the money

Posted 22 Dec 2019 on Hotels

Staff was very friendly which is why I feel a little bad about the rating however I would not recommend for the price compared to what you get. The room was freezing, we turned up the radiators all the way but the room remained cold for the entire night. We also booked a room which advertised to slept four (2 single beds and a bunk bed- ie: 4 beds total). We also requested a baby crib over the phone and were told it wasn’t a problem. We arrived and were given 1 room with three beds and told we couldn’t fit our family in it and was asked to pay for another room as well. I declined because that wasn’t what we were quoted and the room was far bigger than most chain hotels in Europe that our family squeezes into without issues. It was disappointing that we were shorted a bed but I cut our losses because we saved nearly 200 franks by compromising not to argue much about the lack of bed we were promised and not being forced to pay for an additional room we didn’t need. In the morning we were treated downstairs friendly by the staff - again very nice people and made it feel very family oriented. They had a high chair waiting which was nice. The breakfast options were small compared to what I would of expected for the amount we paid. They offered some nice suggestions on things to do. When I paid for the bill I learned I had to pay another 12-15 franks for the baby crib... first I ever had to do this and we traveled to at least 20 different accommodations in the last year

Comment from Hotel Management

31 Dec 2019 by HOTEL BAHNHOF AUSSERBERG, Hotel Management

Lieber Hotelgast Wir danken Ihnen sehr über den Besuch bei uns. Wir sind ein Wanderhotel mitten in den Bergen und den Wanderwegen. Die Wandergäste fühlen sich stets wohl in unserem "heimeligen" Hotel mit den entsprechenden Zimmern. Unser günstigstes Familienzimmer (4 Personen) ist nicht geeignet mit einem Babybett. Bei Ihrer Buchung (Expedia) war nur 4 Personen erwähnt. Deshalb waren wir sehr bemüht Ihnen abends um 22.00 Uhr eine für alle gute Lösung zu finden. Unser reichhaltiges Frühstückbuffet schätzen unsere Gäste sehr. Gibt es doch diverse Flocken, Nutella, Honig 2 verschiedene Konfitüren und 2 - 3 diverse Brote mit Birchermüesli. Wir sind weiterhin stets bemüht, unseren Gäste einen angenehmen Aufenthalt zu ermöglichen. Das Team vom Hotel Bahnhof, Ausserberg

5 out of 5

by A verified traveler from Chapel Hill, NC