Ratings based on 773 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler from Aurora
Posted 28 Nov 2024
Merry Xmas !!!
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Night manager was wonderful and funny!
by A verified traveler
Posted 15 Aug 2024 on Hotels
by A verified traveler
You get what you pay for....
Posted 15 Aug 2024 on HotelsI'm not one to assume all extended stays should be raggedy. However, this one was very rough, the hallways have a weird odor, some guest complained of having bed bugs, and throughout my entire duration of being here my stove top did not work. The workers are okay, they help when they can. They do NOT clean up the rooms as often as they should and the WiFi sucks.
Comment from Hotel Management
16 Aug 2024 by Hotel Management , Hotel Management
Dear Khyla, Thank you for your feedback. We’re sorry to hear about the issues you faced during your stay, including the odor, maintenance problems, and WiFi concerns. We take these matters seriously and will address them promptly to ensure a better experience. We appreciate your comments about our staff and will work on improving room cleaning frequency. Your input is valuable in helping us enhance our services. We hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 2 Aug 2024
The staff was very kind and yes you felt safe. The young lady didn't charge us for our 2 cats. However there was a leak in the bathtub which made it leak out on the floor when you showered. I would recommend this location.
Comment from Hotel Management
3 Aug 2024 by Hotel Management , Hotel Management
Dear Alice, Thank you for your feedback. We’re delighted to hear that our staff made you feel safe and that the pet fee was waived. However, we apologize for the leak in the bathtub and the inconvenience it caused. We are addressing this issue with our maintenance team to prevent future occurrences. We appreciate your recommendation and hope to provide you with a flawless stay at Extended Stay America on your next visit.Sincerely,Hotel Management
by A verified traveler
Don’t stay here
Posted 30 Jul 2024 on HotelsWorst stay ever, we were given a dirty room and fortunately they were able to accommodate us to a clean room. However we were woken up by outsiders knocking on our window trying to buy drugs, we later found out they were knocking on the wrong window….
Comment from Hotel Management
1 Aug 2024 by Hotel Management, Hotel Management
Dear Cynthia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 27 Jul 2024 on Hotels
