Ratings based on 649 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
My stay at this facility was nothing short of terrible. Upon entering our room we noticed that the floors were dirty and there was an odor in the hallway. Since we arrived at 11pm and were traveling with two young children, we decided not to reach out to the front office staff as we were more concerned with settling in and getting the children to bed. I then decided to take shower and the first thing I noticed was not only we Lee there not enough towels for our party, but the hand towels were dirty and had black marks on them. I proceeded to shower, grabbed a towel to dry myself off, but upon opening the towel I noticed there was pubic hair and what looked like someone’s hair from their head in the towel. At this point I was concerned of bed bugs. My family and I decided to sleep on top of the covers, and I immediately made reservations to stay somewhere else the following night. Early the next morning, we packed up and I made a complaint to the front desk staff. They let me know that I needed to reach out to the manager as I requested a refund for the second night that were to stay. I reached out to the manager via text (recommended by hotel staff) and I have not heard from him/her yet. I do not recommend this place. The room was dusty, dirty, and I will not stay at another Candlewood Suites ever again now.
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 1 Dec 2024
Dirty
by A verified traveler
Posted 29 Nov 2024
Feels like home away from home, nice amenities
by A verified traveler from Oswego
Posted 28 Nov 2024
This was an ok stay for me. They do accept pets, so the hallways were no always the best smelling. That's a turn off for me. The staff was nice enough, but really didn't seem as if they loved what they did. Not a horrible stay, but also, not EXACTLY what I'm accustom to. In a word... MEH
by A verified traveler
Posted 27 Nov 2024
It was nice and cozy
by A verified traveler
Posted 19 Oct 2024
The room was not clean. Smears of something on picture and wall. The shower pressure was nonexistent.
by A verified traveler
Posted 11 Oct 2024
Comfortable, clean , and in a quiet area. Very peaceful and staff was very helpful & friendly.
Comment from Hotel Management
18 Oct 2024 by Candlewood AGM, Hotel Management
Thank you for your stay with us we would love to earn your business again
by A verified traveler
Posted 19 Sep 2024
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Comment from Hotel Management
26 Sep 2024 by Candlewood AGM, Hotel Management
Thank you for your stay we appreciate your business, and would love to earn your business again.
by A verified traveler
Good Hotel
Posted 4 Sep 2024 on HotelsIn a good location for where we were visiting. It was a bit rundown in the hallways. My main complaint is being given one towel and wash clothe per person on a multi night stay. The water pressure was great in the shower and our room was very clean.
Comment from Hotel Management
4 Sep 2024 by Candlewood AGM, Hotel Management
Thank you for your feedback. We're glad to hear that you found our location convenient and appreciated the cleanliness of your room and the great water pressure in the shower. We apologize for the limited towels during your stay. Your comments will help us improve our services for future guests.
