Ratings based on 1,096 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 15 Nov 2024
They only cleaned up your room every three days. I didn’t like that at all. I won’t stay there again.
by A verified traveler
Posted 12 Nov 2024
I used online check-in because I knew my flight was running late. When I got the hotel at 11:30ish PM, they checked me in and sent me to my room. Upon unlocking the door it wouldn't open but a little bit as the security bolt was in place. I said hello but no one would answer. Went back down to the front desk and upon the news they scrambled around for about 20 minutes before admitting they had no more rooms and couldn't find me a single room within 50 miles. Thanks Hyatt, Bravo!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by hyatt, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 25 Oct 2024
Enjoyed our stay
Comment from Hotel Management
10 Nov 2024 by hyatt, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
10 Nov 2024 by hyatt, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 5 Oct 2024
Had a reservation for 48 hours...called corporate to confirm 24 hours in advance...full balance charged to card in advance...burned precious fuel during a natural disaster (hurricane helene) to make it for check in and was turned away. Told they weren't accepting new checkins. I was told when i called corporate to confirm our reservation that the facility was operational sans phones. Had to burn more fuel to return my wife and dogs to our destroyed home. Where I sit now...a week later with no power and 3 bottles of water left. I dont blame the staff. She showed me the text message from her GM giving those instructions. I got no email, text or call. No follow up later to check on my family. Very disappointed.
by A verified traveler from Richmond
Posted 4 Oct 2024
Comment from Hotel Management
8 Oct 2024 by chelsea, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
8 Oct 2024 by Chelsea, Hotel Management
Thank you for staying with us! We appreciate your feedback!
by A verified traveler
Posted 22 Sep 2024
