Ratings based on 369 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The staff working was very friendly and helpful. No problem with check in. The room and bathroom were clean. I really enjoyed my stay.
by A verified traveler from riverdale
Posted 22 Sep 2024
Excellent staff, clean. Breakfast was really good!!!
Will use this hotel again
Comment from Hotel Management
26 Sep 2024 by Cheray Newsome, Hotel Management
Dear Louise, Thank you so much for the kind review after your recent stay at the Fairfield Inn and Suites. We hope to see you again if your travels should bring you back to the area.
by A verified traveler
Enjoyed my stay and will definitely be returning
Posted 19 Aug 2024 on HotelsMy stay at this hotel was awesome. The staff that i encountered were very courteous and professional. Any question or needs that my family and i had they were ready and able to assist. I also would like to give a shout out to Tammy and Cherae they were really friendly and i enjoyed talking with them. They really showed that extra effort and i really appreciated them. I will definitely be returning and recommending this hotel for lodging.
Comment from Hotel Management
20 Aug 2024 by Cheray Newsome Front Desk Manager, Hotel Management
Dear Nishan, Thank you so much for the kind review after your recent stay! We hope to see you again if your travels bring you back to the area!
by A verified traveler
Posted 8 Aug 2024
Nice place to stay
Comment from Hotel Management
10 Aug 2024 by Cheray Newsome, Hotel Management
Dear Oscar, Thank you for the kind review after your recent stay. We hope to see you again if your travels bring you back to the area.
by A verified traveler
Posted 7 Aug 2024 on Hotels
Hotel was nice. Clean and well kept. Staff had difficulty with hotels.com payment and Marriott 800 number was no help resolving. Very sweet manager fixed it later in the day.
Comment from Hotel Management
10 Aug 2024 by Cheray Newsome, Hotel Management
Dear Anonymous, Thank you for the kind review after your recent stay, I was delighted to hear that my ability to correct you r payment issue had a positive impact. We hope to see you again if your travels bring you back to the area.
by A verified traveler
Posted 31 Jul 2024
Everything met my expectations. My room was very clean and comfortable. Staff was great.
Comment from Hotel Management
4 Aug 2024 by Cheray Newsome , Hotel Management
Dear Alan, Thank you for the review after your recent stay at the Fairfield Inn and Suites. We hope to see you again soon!
by A verified traveler
Posted 9 Jul 2024
Comment from Hotel Management
12 Jul 2024 by Cheray Newsome, Hotel Management
Dear Laura, Thank you for the review after your recent stay at the Fairfield Inn and Suites by Fort Eisenhower. I have shared your review with the entire staff. We hope to see you again if your travels bring you back to the area.
by A verified traveler
Posted 21 Jun 2024
The one reason we booked this hotel was because of the indoor pool for my kids. But upon arrival we were told that it was closed. So we wasted 2 nights for.nothing.
Comment from Hotel Management
22 Jun 2024 by Cheray Newsome , Hotel Management
Dear Lori, We are sorry that the indoor pool was closed upon your arrival. We do hope that this does not prevent you from giving us another attempt to give you and your family the stay you deserve.
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
16 Jun 2024 by Cnewsome, Hotel Management
Dear Taquita, Thank you for taking the time to leave a review after your recent stay at the Fairfield Inn and Suites. We hope to see you again if your travels bring you back to the area.
by A verified traveler
Poor Quality
Posted 15 Jun 2024 on HotelsTee quality of the room was not up to the standard i am accustomed with the Marriott brand.
The refrigerator was unplugged - when plugged in there was a puddle. Staff came immediately & said it was probsbly because it was unplugged.
The shower curtain did not fit the width of the tub. Consequently, when taking a shower vold air cane in from the front & back.
The sheet on one of the beds was too small revealing a less than clean mattress.
The staff was great but the quality of the room wasnt. My sister & i left & checked in at the Hilton across the way for the sane price.
We will not return to the Fairfield next year or any time visiting our mother in Augusta.
Comment from Hotel Management
16 Jun 2024 by Cnewsome, Hotel Management
Dear Mercedes, Thank you for taking the time to leave a review as well as giving us the opportunity to address your concerns. I have shared them with the maintenance team, with the hopes that they will be isolated issues.
