Ratings based on 183 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
The bed was awful.
Comment from Hotel Management
31 Dec 2024 by Hotel Management, Hotel Management
Dear Teresa, Thank you for sharing your experience. However, we are sorry you found the bed uncomfortable. For future visits, we have various room configurations, and we are always happy to help you find the best suite to suit your needs!We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you again soon and wish you safe travels.Sincerely,Hotel Management
by A verified traveler
Posted 29 Dec 2024
The room and hotel were very clean. Bare bone amenities in the room. It was possible to get more things if you asked. Elevator is slow. They advertise breakfast. What breakfast includes is apples, coffee and tea, hard boiled eggs, yogurt, blueberry or chocolate muffins and granola bars, that’s it.
Comment from Hotel Management
30 Dec 2024 by Hotel Management, Hotel Management
Dear Gary, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
by A verified traveler from Winston Salem
Posted 25 Dec 2024
by A verified traveler
Posted 15 Dec 2024
Great great service and exelent
by A verified traveler
Posted 8 Dec 2024
Staff was great when I arrived. Simple, got me checked in with my dogs. Room was just as it shows online and clean. Parking lot very well lit. Looking to make this a place as a regular middle point traveling from Florida to North Carolina.
Comment from Hotel Management
8 Dec 2024 by Hotel Management, Hotel Management
Dear Melanie,Thank you for the fantastic review of Extended Stay America. We’re pleased that you had a great experience with us. It’s wonderful to hear that our team made check-in easy and that the room provided exactly what you needed. We’re also glad our well-lit parking area added to your comfort and peace of mind. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management
by A verified traveler
Posted 1 Dec 2024
The fact that the facility is only 2 years old was a plus. Last night of our 3 night stay was filled with excessive noise in the room directly above our floor.
by A verified traveler from Peachtree City
Posted 26 Nov 2024
by A verified traveler
Posted 24 Nov 2024
There was no cart available for luggage; not good when spoyse has COPD. SOME STAFF WERE NIT SMILING. BREAKFAST SHOULD ME MORE THAN FRANOLA BARS, MUFFINS. HB EGGS; NEED HOT BREAKFAST; NOAIDS.
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Dear Tami,We apologize for the inconvenience caused by the lack of a luggage cart, especially given your spouse’s health needs. We also regret that some interactions with staff were less welcoming and that our breakfast options did not meet your expectations. Your suggestions for more variety and hot items are appreciated, and we will review ways to enhance the experience for our guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
Property was ok but not in the best area of town. Tried to connect to WiFi and a “Bathroom camera” Wi-Fi option came up which was concerning and made us feel like there was someone watching us in the bathroom. Kind of unsettling. Room was clean and staff was very friendly. They made us sign a form saying when our stay was up we would leave and not try to stay. Not used to this and again it made us feel like the hotel has experienced some odd things. Overall the hotel was ok but we did not feel as safe as we would have expected.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Kelly,Thank you for your feedback. We are glad you found the room clean and the staff friendly. We understand your concerns and always strive to ensure a comfortable and safe environment for our guests. The Wi-Fi network may have shown options due to nearby systems, but rest assured, your privacy and security are important to us. We appreciate you sharing your venture and will continue to enhance it where possible. We look forward to welcoming you back for a much-improved experience on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 14 Nov 2024
