Ratings based on 200 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Orlando
Posted 28 Oct 2024
Horrible
Comment from Hotel Management
30 Oct 2024 by Rick, Hotel Management
Mr GlorimarWhen you write horrible without staying in our property, That's very sad. We know your frustration,you did not show up and Expedia charge for your reservation, You paid them as per Expedia policy it was no cancellation and no refundable.If you have book with us we never charge the guest until they arrive at property and depends booking type.We feel sorry for you.
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 23 Sep 2024
Nice!
Comment from Hotel Management
4 Oct 2024 by Front Desk Agent, Hotel Management
Thank you so much for your fantastic 5/5 rating! We’re thrilled to hear you enjoyed your stay with us. Your feedback motivates our team to continue providing excellent service and memorable experiences.If there’s anything specific you loved or suggestions for future visits, we’d love to hear from you. We hope to welcome you back soon!
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
4 Oct 2024 by Front Desk Agent, Hotel Management
hank you so much for your fantastic 5/5 rating! We’re thrilled to hear you enjoyed your stay with us. Your feedback motivates our team to continue providing excellent service and memorable experiences.If there’s anything specific you loved or suggestions for future visits, we’d love to hear from you. We hope to welcome you back soon!
by A verified traveler
Posted 22 Sep 2024
It’s okay. Staff are nice
Comment from Hotel Management
4 Oct 2024 by Front Desk Agent, Hotel Management
Thank you for taking the time to share your feedback. We’re glad to hear you found our staff nice, but we’re sorry that your experience didn’t fully meet your expectations. Your insights are valuable to us as we strive to improve.If you have specific suggestions or concerns, please feel free to share. We hope to have the opportunity to make your next stay even better.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Front Desk Agent, Hotel Management
Thank you so much for the 5-star rating! We're thrilled to hear that you had a great experience. Your feedback means a lot to us and motivates us to keep up the good work. We look forward to serving you again in the future!"
by A verified traveler
Posted 6 Sep 2024
Very clean
Comment from Hotel Management
9 Sep 2024 by Front Desk Agent, Hotel Management
Thank you so much for the 5-star rating and your kind words! We're thrilled to hear that you had a great experience and found everything to be clean. Your feedback means a lot to us and motivates us to keep up the good work. We look forward to serving you again in the future!"
by A verified traveler
Posted 24 Aug 2024
Great stay
Comment from Hotel Management
26 Aug 2024 by Front Desk Agent, Hotel Management
Thank you for the wonderful feedback and the 5-star rating! We’re delighted to hear that you had a great stay. If there’s anything specific you’d like to share about what made your experience exceptional or any areas where we could improve, we’d love to hear more. Your input is invaluable in helping us maintain and enhance our services. We look forward to welcoming you back in the future!
by A verified traveler
Posted 14 Aug 2024
Convenience to the hospital
Comment from Hotel Management
16 Aug 2024 by Front Desk Team, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you found our hotel convenient to the hospital and that you rated us 5 out of 5. It’s always our goal to provide a seamless and comfortable experience for our guests, especially during such important times.Should you need anything during your next stay, please don’t hesitate to let us know. We look forward to welcoming you back in the future!
by A verified traveler
Posted 8 Aug 2024 on Hotels
The hotel was clean and quiet. However, the $100 security deposit is charged to your card ( not a temporary hold). The refund of your security deposit will take up to 15 days give or take to return to your card per staff. So, do not stay here if you cannot afford for your funds to be tied up for that long.
Comment from Hotel Management
9 Aug 2024 by Front Desk Team, Hotel Management
Thank you for your feedback. We're glad to hear you found the hotel clean and quiet. We understand that the security deposit process can be a concern, and we want to clarify that we do offer the option to pay the security deposit in cash, which is refunded immediately upon checkout. Since you chose to pay with a card, we did inform you that the refund could take up to 15 days, depending on your bank's processing time. We appreciate your understanding and hope this information helps clarify our policy.
