Ratings based on 642 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
The bathroom door of my room looked like it was kicked in! Also the toilet barely flushed. The tub surround was grimy in spots. Whatever cologne they used in the room it was way too strong and almost hard to breathe.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Lianne,It is disappointing to read your comments concerning your stay at our hotel. We apologize for the maintenance and cleanliness issues you experienced while here. This is definitely not the level of service we are known to provide and we will address the issues with the appropriate individuals. Thank you for taking the time to share your feedback with us and for bringing your experience to our attention. We hope to have another opportunity to welcome you back in the future.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Cheryl,We are pleased you had a good experience at Comfort Inn Civic Center. Thank you for staying with us and we look forward to earning a full five stars from you in the future.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
Dear William, Thank you for your outstanding rating. It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at Comfort Inn Civic Center, and we hope that will be soon.Sincerely, Robert Minto, General Manager
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Catherine,It is disappointing to see the rating and to know you did not enjoy your stay with us. We wish we had the opportunity to address your concerns while you were still here. On a future visit, please reach out to us in advance and let us know how we can serve you better. Thank you for being our guest, and we hope to welcome you back.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 20 Oct 2024
Best deal around
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Stephen,It is wonderful to know that Comfort Inn Civic Center provided an experience beyond your expectations. We hope you will return soon for another enjoyable stay.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Kimberly,We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 25 Aug 2024
This hotel was disgusting! I really should’ve scrubbed the reviews better because this is a 1 star property at best.
When we arrived, homeless people were in the process of being kicked out of the hotel. We went out for dinner and when we came back, the homeless people were staged on the grass and there was a police detail in the parking lot.
I will say the front desk lady was very nice.
But….
The hotel is dirty and super outdated. I’m not even sure if our tub was ever cleaned since there was hair in it. The pillows leave a lot to be desired, you could see the mattress was deformed from use and age, there are cracks in the walls, the breakfast looked like it had been popped into the microwave, the treadmill in the fitness center was broken and for the first time, I was afraid I was going home with bed bugs.
I’ll never stay here again. Choice hotels should be ashamed to have this hotel in their brand!
Comment from Hotel Management
28 Aug 2024 by General Manager, Hotel Management
Dear Melissa,Thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We do have strict policies and procedures, along with daily inspections in place to ensure the high standard of cleanliness and working conditions of our rooms and facilities. We are, therefore, disappointed to read your comments and apologize for your experience. We hope you will have a change of heart and will allow us another opportunity to welcome you back for the exceptional stay you deserve.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 16 Aug 2024
When I got there to check in they were questioning whether or not the toilet had been fixed in that particular room and they were unsure but still rented us the room anyway....Woke up in the middle of the night to use the restroom and the floor was soaked because the toilet seal had been leaking... The next day I complained and they moved us a few doors down...Both night had people above us banging and slamming the floors at like 4am... Next time in in Augusta I don't think Me of my family will be staying there... Also website shows a hot tub in the pool room there was no hot tub to be found....
Comment from Hotel Management
21 Aug 2024 by General Manager, Hotel Management
Dear Joseph,It is disappointing to read your comments concerning your stay at our hotel. We apologize for the maintenance issues you experienced while here. This is definitely not the level of service we are known to provide and we will address the issues with the appropriate individuals. Thank you for taking the time to share your feedback with us and for bringing your experience to our attention.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
16 Aug 2024 by General Manager, Hotel Management
Dear Zujenis,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Comfort Inn Civic Center. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 11 Aug 2024
This property, we chose because it said it had a heated pool and a hot tub. The pool was colder than the Maine ocean, and there was no hot tub. We are very sorry we chose this hotel.
Comment from Hotel Management
12 Aug 2024 by General Manager, Hotel Management
Dear Lindsey, Thank you for sharing your experience at our hotel. We are very sorry for not meeting your expectations and are disappointed in letting you down. We do not have a hot tub and have not listed it as an amenity on our website. We have asked the third parties to update, and are sorry you were not aware of it. We would greatly appreciate an opportunity to make a better impression and hope you will allow us the chance in the future. Sincerely, Robert Minto, General Manager
