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Mangia's Brucoli, Sicily, Autograph Collection

5.0 star property
Stylish beach retreat with 3 outdoor pools

Choose dates to view prices

Photo gallery for Mangia's Brucoli, Sicily, Autograph Collection

3 outdoor pools, pool umbrellas, sun loungers
Creator video
Property amenity
Terrace/patio
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Spa
  • Gym
The current price is P18,392
P20,562 total
includes taxes & fees
Jul 1 - Jul 2

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Bidet
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Bidet
  • 37 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Bidet
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Bidet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Highlights

Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Bidet
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking (View)

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 Bedroom, Non Smoking (View)

Highlights

Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Bidet
  • 34 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Superior Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Bidet
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Private Pool

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking, Private Pool

Highlights

Private plunge pool
Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Bidet
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Bidet
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Bidet
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Garden View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Non Smoking, Garden View

Highlights

Air conditioning
Heating
Mini-fridge
TV
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Bidet
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Contrada Gisira 1, Brucoli, Augusta, SR, 96010

What's nearby

  • Sanctuary of the Madonna dell'Adonai - 15 min walk - 1.3 km
  • Brucoli Bay - 17 min walk - 1.5 km
  • Augusta Airship Hangar - 8 min drive - 6.7 km
  • Santa Croce Lighthouse - 14 min drive - 10.4 km
  • Agnone Beach - 16 min drive - 11.5 km

Getting around

  • Augusta Station - 15 min drive
  • Fontanarossa Airport (CTA) - 40 min drive

Restaurants

  • ‪Caffè Premier - ‬8 min drive
  • ‪Mordi & Fuggi - ‬8 min drive
  • ‪Mancia e Tinni Futti - ‬8 min drive
  • ‪A Massaria - ‬7 min drive
  • ‪Magic bar - ‬8 min drive

About this property

Mangia's Brucoli, Sicily, Autograph Collection

Luxury family-friendly hotel by the sea, remodeled in 2023
At Mangia's Brucoli, Sicily, Autograph Collection, you can look forward to a free breakfast buffet, a terrace, and a garden. Be sure to enjoy Mediterranean cuisine at one of the 5 on-site restaurants. Enjoy the gym, as well as activities like archery and volleyball. Free in-room WiFi is available to all guests, along with a playground and dry cleaning/laundry services.
Additional perks include:
  • 3 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Tennis courts, luggage storage, and tour/ticket assistance
  • Multilingual staff, wedding services, and massage treatment rooms
Room features
All 402 rooms include comforts such as air conditioning and bathrobes, as well as perks like free WiFi and safes.
Other amenities include:
  • Bidets, free toiletries, and hair dryers
  • 50-inch TVs with digital channels
  • Wardrobes/closets, mini fridges, and heating

Languages

English, French, Italian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 9:30 AM
  • 2 bars/lounges
  • 5 restaurants

Restaurants on site

  • Al Grano Pizzeria
  • Donna Floriana
  • Kaigan
  • Mediterra
  • Scausu Fish&Meet Grill

Things to do

  • 3 outdoor pools
  • Archery
  • Canoeing
  • Children's pool
  • Free children's club
  • Gym
  • Paddleboard
  • Playground
  • Tennis
  • TV in common areas
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Mini-fridge
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 floor
  • Banquet hall
  • Built in 1970
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Renovated entire property - May 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between November 4 and April 18.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 0.00 per person, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number IT089001A12T6QDKUU

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Brucoli Village
Brucoli Village Hotel
Brucoli Village Hotel Brucoli
Brucoli Village Sicily
Village Hotel Brucoli

Frequently asked questions

Does Mangia's Brucoli, Sicily, Autograph Collection have a pool?

Yes, this property has 3 outdoor pools and a children's pool. The pool is closed seasonally each year from November 4 to April 18.

How much does it cost to stay at Mangia's Brucoli, Sicily, Autograph Collection?

As of Jun 26, 2025, prices found for a 1-night stay for 2 adults at Mangia's Brucoli, Sicily, Autograph Collection on Jul 1, 2025 start from P 18,392.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mangia's Brucoli, Sicily, Autograph Collection pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 30 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Mangia's Brucoli, Sicily, Autograph Collection?

Self parking is free at this property.

What time is check-in at Mangia's Brucoli, Sicily, Autograph Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Mangia's Brucoli, Sicily, Autograph Collection?

Check-out is at 10 AM.

Where is Mangia's Brucoli, Sicily, Autograph Collection located?

This family-friendly Augusta hotel is located by the sea, within 1 mi (2 km) of Ionian Sea and Brucoli Bay. Augusta Airship Hangar and Santa Croce Lighthouse are also within 6 mi (10 km).

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Mangia's Brucoli, Sicily, Autograph Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 44 out of 82 reviews
Rating 8 - Good. 16 out of 82 reviews
Rating 6 - Okay. 15 out of 82 reviews
Rating 4 - Poor. 3 out of 82 reviews
Rating 2 - Terrible. 4 out of 82 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

michael

Liked: Cleanliness, amenities, property conditions & facilities
an unique site, beautiful landscape, view of the Etna and the sea all around, many private sitting to admire nature
Stayed 2 nights in Jun 2025

6/10 Okay

Nathan

Disliked: Property conditions & facilities
Positives: - reception staff are extremely welcoming and helpful - the main pool is great - variety of food options at dinner buffet Negatives: - breakfast / dinner / poolside service is terrible, inefficient and chaotic (tables not cleared, food not replenished, no knives and forks etc) - management issue not the fault of any of the servers - generally quite dated look to the resort - rooms are too dark - no water to shower one evening - overpriced
Stayed 7 nights in May 2025

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, we really enjoyed our stay
Stayed 7 nights in Jul 2024

8/10 Good

Sebastien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice place but need a car to visit around this place
Stayed 4 nights in Sep 2024

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice and spacious resort

Wonderful place! Lots of space, great service, nice pool though I wish the water were warmer. I wish they had a hot tub for cooler days. The reservation restaurant wasn’t as nice as the restaurant by the ocean. The area surrounding the resort was run down, but that’s not their fault. Overall an incredible place to stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful resort

Excellent stay at newly renovated resort. Was upgraded to superior room. Friendly and helpfull staff and nice pool area. The breakfast was amazing!! All in all highly recommended.
Stayed 2 nights in Jun 2024

10/10 Excellent

Tuo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive view to the sea and Etna, shockingly beautiful
Stayed 5 nights in Jul 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has an array of facilities – pools, basketball and soccer courts, restaurant and spa. They also have a fair amount of dining options. The front desk staff were very helpful and kind. Georgia helped me find a local osteopath to treat a recurring back issue, which helped. I do think the house keeping of the rooms need to pay more attention to details – my room wasn’t swept properly and the bathroom has hair from the previous guest.
Stayed 5 nights in Oct 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No opportunity to hang up beach twowels and beach wear at terrace, no terrace furniture Room very dark Same selection of cheese every morning We loved the smell in the Resort and Room Very friendly and helping Staff Bed very comfortable
Stayed 5 nights in Aug 2024

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Rubbish everywhere run down and dirty
Stayed 11 nights in Sep 2024

6/10 Okay

Martijn

Disliked: Cleanliness, property conditions & facilities
This property has definitely potential, the rooms are nice, space and looks but not clean. There was a left over of room service on the corridor when we arrived and only after we told the receptionist to clean it, it was taken away (3 days later) The food is over priced and low quality The location is very remote, there is a town next to the resort but there is not much. Overall not a real 5 star place.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! A few things could be tidied up a bit but all in all is was great and we would come again.
Stayed 1 night in Sep 2023

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: A comfortable resort with a number of restaurants, activities and large and beautiful swimming pool. Cons: No sandy beach on site and nearby. The road from the highway to the hotel is tricky and of poor quality
Stayed 4 nights in Sep 2023

8/10 Good

Kristian

Liked: Cleanliness, property conditions & facilities, room comfort

Ok but uneven experience

Great grounds. Lots of recreational options. Recommend booking a room with swim-up pool. Good options for food in the surrounding local area - worth exploring Brucoli and Augusta. Service was uneven - from really good (reception, cleaning) to downright unhelpful (the restaurants).
Stayed 8 nights in Sep 2023

8/10 Good

Nicole

Liked: Property conditions & facilities
Disliked: Staff & service

Ok hotel - great pool and sun beds

Pools and sun bed area by the ocean are amazing. Breakfast is good and the restaurants are decent. The service is not that great but I would not expect much more from a hotel in Sicily. One thing that was a disappointment was the ”boat service” to Brucoli that didn’t go a single day during our stay due to bad weather. However the weather was fine and instead we had to take a taci for 20€. Overall good stay
This is “bad weather” and “rough sea” in Sicily = no boat service
Stayed 4 nights in Sep 2023

6/10 Okay

Lorraine

Liked: Cleanliness, property conditions & facilities, room comfort

Our stay

Hotel in the middle of nowhere, you need a car to go and see stuff. Hardly any entertainment. One bar at night , beer sold in small bottles or half pints. Expensive. Swimming pool amazing. Staff lovely . Room clean hit and miss. Nit good food choice on menus and restaurants booked in advance. No snack bars if you get hungry during the day/ night.
Stayed 7 nights in Sep 2023

6/10 Okay

Stefanie

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Unfortunately the staff was very slow and unsafe. The food was way too expensive for the quality. The room was also very dusty and it hadn't been vacuumed once in 7 days. You had to clear the breakfast tables yourself to get a seat. In itself a very nice hotel but the service and cleanliness really need to be improved.
Stayed 7 nights in Sep 2023

2/10 Terrible

Meghan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived earlier than check in - told to use the facilities in the meantime and they’d call us when the room was ready. But they didn’t. Then gave us limited information at check in like eg where breakfast was. Waiters genuinely didn’t have a clue - such slow service. Worst meal of my life at Lime Bar. Staff didn’t tidy up after previous guests. The room smelt of very strong cleaning products but not in the positive sense. Corridors leading to our room reminded me of an old people’s home. Nothing about this was 5 star. Very lovely waiter at the sushi restaurant, however. He was the only positive.
Stayed 1 night in Aug 2024

2/10 Terrible

AMY

Disliked: Staff & service
Tiny rooms. I was charged a much higher price through Expedia than other sites. Hair dryer in room didn’t work. No conditioner. Less sun beds than Unico members. Poor attitude of staff. Dated pool facilities even though renovated. A sub par hotel for the low end all inclusive crowd that doesn’t need service
Stayed 1 night in Aug 2023

6/10 Okay

Rasheeda

Very nice and calm place to stay. But unfortunately due to room service we were extremely disappointed. Even a cold drink get delivered two/three hours later. They don’t leave complementary water, tea bags or cups daily in room( are suppose to except more mild) Italians don’t have milk in tea so they don’t bother to leave any for guest who stay either. There is only shampoo and shower gel(no conditioner, no body lotion, toothpaste/toothbrush). The bed mattress is firm and excellent. It is very peaceful to stay there but unfortunately the room service lets the stay at this property down. When we stayed it was 46c Staff don’t check if guests are ok in this heat. No bathrobes on towels.
Stayed 5 nights in Jul 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spacious hotel with extensive grounds and facilities. Being May and off peak it was not full and so had a relaxed vibe. It was easy to get seated in the restaurants and bar. Service good if slow and staff very friendly. We had a small issue as our booking wasnt transmitted properly from Expedia and so it was unclear to the hotel we had booked half board. A few suggestions for improvements would be that houskeeing were a bit random about changing towels/emptying bins etc. One day our shower mat disappeared and was not replaced until the next day Our minibar was totally empty until 2 days before we were leaving (not that we used it anyway) and there was no way to spread towels out to dry. The variety on the buffet for dinner was great but hot food was not really any more than warm. If there was a way to improve this and maybe heat the pkates that would help. The black rice and sushimi we had one night as part of the buffet were particularly good. Pizza restaurant was good and we also tried the a la carte restaurant which was lovely. Great parking tip for Catania from the front desk. Thank you.
Stayed 6 nights in May 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Ants infested 3 star resort

Unfortunately, our experience was not great. Our first room was infested with ants, an issue the hotel was clearly aware of but did not inform us about. When I called the front desk to request a new room, they said they would send the cleaning staff, but no one came. After waiting for an hour and a half, we packed our things and went to the reception to ask for a room without ants. The receptionist was very frustrated and claimed there was nothing they could do since the hotel is in the countryside. I politely pointed out that guests at a five-star hotel expect rooms without ants. We were then made to walk between the reception and various locations in the resort for the next hour, being shown different rooms and assured each time that the rooms were ant-free. Eventually, we were downgraded to a smaller room with only a few ants, which we accepted. However, this is not the level of service I expect from a five-star resort. Additionally, the room service process was very inefficient. You have to call the reception, wait for a call from room service, and then have them call you back to confirm your order. It took us about an hour to finally get through to room service, despite multiple calls to the reception. The resort itself is nice, and the restaurant staff is fantastic. The food is okay, but it’s strange that the hotel requires reservations for any restaurant (except the bar) for lunch or dinner, even when there are plenty of tables available.
Ants in the first room - it was in even worst in most of the rooms we where shown later.
Stayed 5 nights in Jun 2024

4/10 Poor

Nina

Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel has lovely clean rooms, BUT: biggest problem is the lack of service - poor service quality, personnel is not trained, long waiting lines for the cocktail bar, equipements and incredients missing, long waiting times (somedays over an hour for a drink and a sandwich), personel forgets commands very often / there is no pool bar - out of 5 restaurants only the buffet restaurant with a small and very expensive à la carte and a pizzeria open - pizza is delicious but the service is awful, long waiting times and lacking of dishes on the menu over two weeks (f.e. Burrata - the traditional italian mozzarella is missing) - poor service at the à la carte restaurants even if we payed 180 euros for 2 people; people are leaving after 1 hour without even having commanded - breakfast is good quality but the service often did not fill the missing plates and there is no changement of dishes - the pool is lovely and clean and large !! - there is NO acces to the sea, because the hotel did not maintain the acces, its only cliffs and concrete, also waste is laying around - the sun deck is closed - music is playing everywhere and everytime non stop! - beside a nice fitness room an d tennis courts there are no other activities such as pingpong or volleyball (closed) or billiard - contrary to what we were told, we did not see any live music at the bar - room service worked but it was complicated to order and they forget to retacke the plates - massage was pretty good
Stayed 13 nights in Apr 2024

8/10 Good

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goed en schoon hotel, echt 5 sterren waardig! Helaas geen liften aanwezig en grote afstanden tussen onderlinge locaties (zwembad, restaurant, kamers e.d.) Onze ervaring met het buffettestaurant voor het dinner viel helaas erg tegen. Geen keuze tussen vlees, vis, kip of wat dan ook. Alleen wat onbeduindende schenkels. Als er iets wel lekker was, was dat steeds op en moest dan bijgemaakt worden. Het ontbijtbuffet daar in tegen was dan wel weer rijkelijk gevuld met alles erop en eraan. Het personeel was zeer wisselend, sommige erg aardig en sommige erg afstandelijk.
Stayed 3 nights in Jun 2025

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positief: personeel bij incheckbalie en ontvangst in het algemeen. De kamers zijn echt top, schoon en ruim en van alle gemakken voorzien. Echt wat je van een 5 sterren hotel mag verwachten. Het ontbijtbuffet is ook werkelijk over de top. Echter, dan blijkt het diner buffet een grote illusie, in ons geval dan. Veel gerechten waren op en werden niet meer bijgevuld, ondanks dat het buffet nog een uur open was. Ook het personeel in het buffet restaurant is moeilijk te benaderen en wanneer wij met 6 persoen water bestelden, kregen we een reeds aangebroken fles voorgeschoteld. Dit werd gelukkig door een collega snel verholpen. Al met al, zeker geen 5 sterren waardig.
Stayed 1 night in Jun 2025