Ratings based on 989 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Wyatt,Thank you for the perfect rating! We are delighted you had a great time at Best Western Plus Augusta Civic Center Inn and we look forward to making your next stay a great one again.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 17 Nov 2024
Smoke detector went off at 7AM. Two calls to staff desk failed to get anyone to attend. When we went to front desk one of the staff said batteries needed replacing then came to room and removed smoke detector. No concern or apology. etc etc
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Dear Michael,Thank you for staying at our hotel and letting us know about your experience. Please accept our sincere apologies for the issue with the smoke detector and as well as the fact we did not completely address this to your total satisfaction. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. Thank you again and we hope you will give us another opportunity to regain your trust.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 16 Nov 2024
Was very rundown. There was a drop ceiling in the bathroom and everything just seemed old and falling apart. Things were fixed using a “landlord special” type repair.
Staff was wonderful.
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Nicole,Thank you for evaluating your recent stay with us. We apologize for not meeting some of your expectations and have noted your observations on our property. Your feedback is important to us and we will use it to determine future changes and improvements. On a positive note, we are glad you were pleased with our friendly staff. We hope you will give us another opportunity to restore your confidence in our hotel in the future.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Daren,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Best Western Plus Augusta Civic Center Inn. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 11 Nov 2024
It's clean, cheap, and convenient to get to the highway and most otger attractions in the area.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Guest,It is always a pleasure to hear from our guests and to know what they enjoyed the most. Our ideal location and clean accommodations make our hotel an excellent value, and we are glad you agree! Thank you for visiting Best Western Plus Augusta Civic Center Inn and we hope to see you again soon.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 11 Nov 2024
Property is conveniently located near I 95 and close to shopping areas. I have stayed here in the past.Staff is friendly, nice little breakfast area.
However, the rooms are getting a bit rundown and I won’t stay here again based on my recent experience. First, I thought the rates were a bit high for November at about $200/night Canadian, but it was a long weekend so, based on past experiences I booked the property.
The room was basic, seemed clean but a bit run down (chipped paint, saggy curtains etc.). On our way to dinner the hallway reeked of marijuana even though it is a No Smoking hotel. We went to go to sleep around 11:00 pm, I pulled back the sheets to reveal pennies in the bed. My daughter’s bed also had sheets with hairs and , obviously had not been changed. I called down and asked for new sheets and we remade the beds ourselves. I reported this that evening, the next morning and at checkout. Despite my reporting concerns about the room, the room was never cleaned while we were there (2nights) and not one of the staff made any effort to make amends.
Won’t be staying again between that experience, price and overall rundown state of the hotel.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Turdy,Thank you for taking the time to share your feedback and for choosing to stay with us again. We sincerely apologize for the disappointing experience you had during your recent visit. We apologize for the issues with cleanliness in your room and the hallway. We’re addressing your feedback with our housekeeping team to ensure that such situations do not occur in the future. Your comments on our hotel needing an update have been noted as we continue to monitor our property's condition and plan for upgrades and changes. We value your feedback as part of our continual effort to improve the experience we extend to our guests. On a positive note, we are glad your breakfast experience, our friendly staff, and our location met your expectations. Thank you once again for your loyalty, and we hope you will give us another opportunity to serve you.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Sarah,We are pleased you had a good experience at Best Western Plus Augusta Civic Center Inn. Thank you for staying with us and we look forward to earning a full five stars from you in the future.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 26 Oct 2024
There is nothing I didn’t like. Just that everything was average
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Jonathan,Thank you for taking the time to write feedback. We are pleased you had an overall good stay at Best Western Plus Augusta Civic Center Inn. It was a pleasure to host you and we look forward to your next visit.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 17 Oct 2024
Large room—loved it!
Comment from Hotel Management
19 Oct 2024 by General Manager, Hotel Management
Dear Sheri, Thank you for taking the time to share your positive review online. Your satisfaction is important to us; therefore, we are happy to know you loved your spacious room. We look forward to hosting your next stay at The Best Western Plus Augusta Civic Center Inn very soon.Sincerely,Robert Minto,General Manager
by A verified traveler from Saco
Posted 6 Oct 2024
The property is very dated. No pool. Staff is wonderful.
Comment from Hotel Management
7 Oct 2024 by General Manager, Hotel Management
Dear Deborah,Thank you for being our guest and for the feedback. We are glad our friendly staff met your expectations. However, your feedback on our hotel needing an update has been noted as we continue to monitor our property's condition and plan for upgrades and changes. Regarding the pool, we are currently removing it for a patio/garden area. The pool was only useful a few months out of the year and we regret any disappointment caused. We hope to see you again next time you visit our city.Sincerely,Robert Minto,General Manager
