Ratings based on 488 Verified Reviews
3.6 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Nice tidy unit.
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 4 Nov 2024
I don’t know why I didn’t read the reviews before booking 3 nights here. The location was good for the event we were attending at Eventfinda, and it was spacious. However; no one was available to check in, I called the # on the door and was asked to provide my credit card details to verify my identity and get the key, I didn’t feel comfortable doing that, and I had already paid. After arguing backwards and forwards someone came out of reception with the key anyway? If it was there all along in really not sure why I had to go through all that. We didn’t see anyone else for the duration of our stay, we wanted to use the laundry that had a sign saying open 10-10 but it was locked the whole time. There are so many great options on the north shore, this is not one of them.
by A verified traveler
Posted 4 Nov 2024
It suited our needs
by A verified traveler
Posted 15 Oct 2024
We asked at least 3 times if the rooms were wheelchair accessible and if they had roll in showers. We were told yes each time but this was not the case. The rooms are absolutely not wheelchair accessible, nor are the bathrooms. Furthermore, some of the rooms were on the second floor and only accessible by stairs. As a result multiple people had to seek alternative accommodation. We were not offered any form of refund and were actually charged extra for an additional ground floor apartment.
by A verified traveler
Posted 30 Sep 2024
Great cleaning service. Underbench microwave plug doesn’t work. Sloping shower floor dangerous.
by A verified traveler
Posted 29 Sep 2024
Phoned 24 hrs before arrival as required, operator did not understand and said he will phone back. he never phoned back. Struggled to get a key and get simple instructions how to enter and get a key. Cupboard door broken in the room, No Ice trays or ice available, The room next door had a TV blaring a TALK SHOW all day and all night. There was no one to ask to have it turned off or report to. Room was clean but nothing compared to the picture on the internet
by A verified traveler
Posted 16 Sep 2024
Back door in the bedroom had no lock other than a small chain to keep it closed. There were stains on the roof and holes in the wall.
by A verified traveler
Posted 15 Sep 2024
Doesn’t look anything like the pictures, very run down, broken windows, gave us our room key didn’t fit in the door, rooms were cold, tried to use the heater but the plug got to hot and had to turn it off. Also other heater was broken and couldn’t use it.
Wouldn’t recommend to anyone, will not be staying here again.
by A verified traveler
Posted 6 Sep 2024
The wifi was really bad as it kept disconnecting and to make it worse the location had bad mobile coverage so even using data was a nightmare. You couldn’t do a number 2 without blocking the toilet. They had a small playground of 2 swings which was falling a part. It does the job for somewhere to sleep at least.
